Patient Registrar III - Endocrinology

Overview

Presbyterian is seeking a Patient Registrar III-Endocrinology.

The Patient Registrar III acts as the experience ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount. Secure financial payment at time of service including co-insurance, copayments, residual balances, self-pay and deductible monies due.

Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, way finding, and concierge customer service. The ambassador responds to all walk-in inquiries; affects form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.

This is a Full Time position - Exempt:
No

• Job is based at PMG - Kaseman
• Work hours:
  
  Weekday Schedule Monday-Friday

High school or equivalent

Two (2) years experience in Healthcare or customer service field with significant customer service experience.

• High school or equivalent
• Two (2) years experience in Healthcare or customer service field with significant customer service experience.
• Must be able to demonstrate competency in scheduling and registration.
• Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.

• Requires general knowledge of the customer encounter process which may include scheduling, registration, contract requirements, financial guidelines, coordination of services and billing process in terms of what and how work is to be done as well as why it is done.

• Pass annual competency exam for all areas of responsibility.
• Attend Quarterly MSO meetings.
• Attend Staff meetings
• Attend Employee Forums

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times
• Ability to manage conflict and appropriately request the help of a supervisor when needed.

Encounter Components:

• Performs the patient registration process.
• Manage the accurate collection of patient data which includes but is not limited to;
  Guide informed dialogue with patients and patient representatives regarding e-signature documents and offer printed copies during each registration.
• Investigate insurance eligibility via electronic tools.

Financial Accountabilities:

• Collects identified patient financial obligation amounts including residual balance if applicable
• Refers as appropriate to onsite Financial Advocate, or for uninsured to the Financial Advocacy Center
• Follows PMG cash handling policies and balances daily

Message Management:

• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in-basket pool to support operational aspects of patient care.

Medical Record Components:

• Instructs patients on the Release of Information process and ensure a fully completed ROI Form is submitted to Health Information Management.
• Communicate effectively, document and follow pre-determined workflows.
• Items may include:
  Prescriptions, Handicap Placards, Disability Forms

CARES Behaviors:

Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter. Look for ways to improve efficiency, communication and customer service. Communicate effectively to patients, peers and site leadership.

About Presbyterian Healthcare Services:
Presbyterian offers a comprehensive benefits package to eligible employees, including medical, dental, vision, disability coverage, life insurance, and optional voluntary benefits.

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