Patient Registrar III-Family Practice

Patient Registrar III – Family Practice at Presbyterian Healthcare Services

Location:

8300 Constitution Ave NE, Albuquerque, New Mexico , United States

Base Pay: $15.60/hr – $24.35/hr

Schedule:

Weekday, Monday–Friday

Type of Opportunity:
Full time | Job Exempt:
No

• Act as the Experience Ambassador, directing the patient, family, and visitor experience at Presbyterian Medical Group Clinics.
• Welcome patients and visitors, facilitate registration, way finding, and concierge customer service.
• Assist and mentor patients with kiosk registration technology.
• Ensure accurate data capture to reduce denials, and process financial payments at time of service.
• Respond to all walk‑in inquiries, including prescription pick‑up, scheduling, human‑medicine release requests, and message management.
• Respond to patients in distress and promptly alert clinical staff while providing comfort.
• Provide information on potential delays, transport assistance, and other consumer needs.
• Maintain knowledge of insurance contracts and use tools to answer provider network questions.
• Live the Presbyterian Promise and model CARES Behaviors.

• High school diploma or equivalent.
• At least two years of experience in healthcare or customer service with a strong customer‑service focus.
• Demonstrated competency in scheduling and registration.
• Ability to achieve EPIC competency within 30 days of hire or upon completion of Epic Clerical Training.
• Comprehensive understanding of the customer encounter process: scheduling, registration, contract requirements, financial guidelines, coordination of services, and billing.
• Pass annual competency exams for all areas of responsibility.
• Attend quarterly MSO meetings, staff meetings, and employee forums.

Benefits:
Medical, dental, vision, short‑term and long‑term disability, group term life insurance, and optional voluntary benefits.

AA/EOE/VET/DISABLED. PHS is a drug‑free and tobacco‑free employer with smoke‑free campuses.