Crisis Intervention & Screening Specialist

Crisis Intervention & Screening Specialist

The Crisis Intervention & Screening Specialist is one of the first Enlace staff members with whom clients engage—and is a key figure in welcoming and answering questions posed by existing or prospective clients. This role requires a warm, empathetic, and patient approach, ensuring that clients feel heard, supported, and safe when seeking services.

• Completes “Primer Contactos” screens (First Contact screens) via telephone and/or in person;
• Screens phone calls and schedules appointments with Enlace’s staff and/or provides clients with appropriate referrals to partner agencies or other social services
• Greets and directs visitors to their appointments
• Ensures all “Primer Contactos” forms are entered into Enlace’s client database (Apricot) in a timely fashion

• High school diploma or equivalent;
• Minimum of one year of work experience (required)
• Ability to speak and write in both Spanish and English (required).