CISC Member, Caregiver and Stakeholder Engagement Manager

Responsibilities

Responsible for the development, strategy, and implementation of community outreach programs in conjunction with the Clinical and Administrative departments. Lead the development of strategic plans for engagement within assigned territories, regions or communities, to nurture and retain positive relationships between the health plan, members and caregivers, the community, and provider organizations. Lead resource assessments within the assigned region to identify potential partnerships to serve our members through enhanced access, improved community awareness of programs, and participation with established community advisory boards.

Provide information about health care services, preventative care, as well as information related to health, welfare, and social services or social assistance programs offered by the state or local communities. Organize and attend community events and health fairs. Serve as the liaison to community organizations. Conduct member, community, and organizational trainings. Complete face-to-face outreach. Ensure compliance with all state and federal marketing requirements.

• Drives engagement in care by facilitating a robust engagement strategy, which may include leveraging community relationships and developing opportunities to present and educate in front of members, caregivers, and other interested parties. Develops and implements promotional plans for new outreach opportunities. Distributes educational materials to community and provider organizations. Presents the program and offerings in group settings. Consistently achieves member engagement strategies while meeting quality performance standards.
• Attends provider and community meetings and participates in special projects. Conducts consumer and community surveys as needed. Provides training on programs to staff and agencies as necessary. Collaborates with multiple departments, including peers, business development, marketing, network contracting, and provider liaison teams.
• Participates as a member of the Clinical team in developing and implementing strategies to engage stakeholders. Develops and implements promotional plan for new outreach opportunities.
• Maintains thorough knowledge of healthcare programs and community resources. May act as a subject expert on Medicaid programs and benefits for internal and external stakeholders.
• Develops a resource guide for assigned territory (such as community-based organizations, service agencies, housing, food pantries, churches etc.), and cultivates relationships and identifies potential collaboration opportunities.
• Plans and implements territory monthly action plan and consistently meets and/or exceeds outreach targets. Produces summary reports on outreach activities.
• Participates in cross functional teams and quality improvement initiatives.
• Responsible for identifying, developing and maintaining strategic relationships with community contacts and organizations to pursue outreach engagements for multiple regions. Distributes written material to community and provider organizations.
• May schedule and facilitate marketing events, both formal and informal, with stakeholders that meets contract requirements. Identifies and attends community and health events. Identifies and coordinates outreach activities and necessary materials at community and health events. Organizes staff and other resources in the participation and the support of select community events and activities. Responsible for post-event follow up and maintenance of relationships for future and recurring events.

The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description.

• 5+ years of community outreach and engagement experience with 1 year working with government-sponsored population, particularly Medicare and Medicaid.
• Self-starter with the ability to work with limited supervision.
• Excellent verbal and written communication skills.
• Must exhibit sensitivity towards the target population.
• 2+ years of experience working with individuals with adverse childhood experiences.

• Title:
  
  CISC Member, Caregiver and Stakeholder Engagement Manager
• Grade: 23
• Work Experience
  - Required:
  
  Community Relations/Outreach
• Education
  - Required:
  
  Associate
• Education - Preferred:
  Bachelor s, Master s
• License And Certifications
  - Required:
  
  DL - Driver License, Valid In State
• License And Certifications - Preferred: CPRS/CPS/CPSS/CRPS/PRSS, Peer Specialist, State Requirements - Care Mgmt, LMSW - Licensed Master Social Worker - Care Mgmt

Salary Range

• Salary Minimum: $53,125
• Salary Maximum: $84,995

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual s skills,…