Patient Registrar III-ABQ

Location Address:

3901 Atrisco NW , Albuquerque, New Mexico , United States of America

Compensation Pay Range:

Minimum Offer $: 15.6

Maximum Offer for this position is up to $: 22.12

Now hiring a

Patient Registrar III-ABQ

Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Registrar III - Pan American Family. Patient Registrar III acts as the experience ambassador and directs the exceptional experience for patients, families and visitors in Presbyterian Medical Group Clinics. The ambassador assists, mentors, and encourages use of Kiosk technology for patient registration functionality. Accuracy of data capture to reduce denials is paramount.

Secure financial payment at time of service including co‑insurance, copayments, residual balances, self‑pay and deductible monies due. Illustrate insurance contract requirement knowledge and use of tools to respond to provider network questions. The ambassador welcomes patients and visitors by facilitating registration, way finding, and concierge customer service. The ambassador responds to all walk in inquiries; et.al; form or prescription pick-up, information regarding scope of practice, acquiring a PCP at the location, scheduling inquiries, release of information HIM requests, and message management as examples.

Full time

No

PMG - Atrisco

Days (United States of America)

Customer Service and Caring Practices:

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools. Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times.
• Ability to manage conflict and appropriately request the help of a supervisor when needed.

Encounter Components:

• Performs the patient registration process.
• Manage the accurate collection of patient data which includes but is not limited to;
  Guide informed dialogue with patients and patient representatives regarding e‑signature documents and offer printed copies during each registration.
• Investigate insurance eligibility via electronic tools.

Financial Accountabilities:

• Collects identified patient financial obligation amounts including residual balance if applicable.
• Refers as appropriate to onsite Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Follows PMG cash handling policies and balances daily.

Message Management:

• Formulates complete and accurate telephone encounter messages and routes to the appropriate Epic in‑basket pool to support operational aspects of patient care.

Medical Record Components:

• Instructs patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management.
• Communicate effectively, document and follow pre‑determined workflows.
• Items may include:
  Prescriptions, Handicap Placards, Disability Forms.

C.A.R.E.S Behaviors:

• Demonstrates CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.
• Look for ways to improve efficiency, communication and customer service.
• Communicate effectively to patients, peers and site leadership.

• High school or equivalent.
• Two years experience in Healthcare or customer service field with significant customer service experience. Must be able to demonstrate competency in scheduling and registration. Must pass all EPIC competencies within 30 days of hire or upon completion of Epic Clerical Training class.

All benefits‑eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short‑term and long‑term disability, group term life insurance and other optional voluntary benefits.

Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well‑being. Earn gift cards and more by taking an active role in our personal well‑being by participating in wellness activities like wellness challenges, webinar, preventive screening and more.

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