Hospital Development Director

Overview

New Mexico Donor Services (NMDS) is seeking a Hospital Development Director to join our team. This position will lead the Hospital Development function across all locations, directing, coaching, and counseling Hospital Development teams in managing relationships with hospital leadership and conducting hospital performance assessments, while leading performance improvement initiatives and outcomes.

New Mexico Donor Services is the designated organ procurement organization (OPO) for the state of New Mexico and a member of the DCI Donor Services family. Our mission is to save lives through organ donation, and we strive to be a model for fairness, belonging, and forward thinking in our communities.

DCI Donor Services operates three organ procurement/tissue recovery organizations:
New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.

Key responsibilities for this position include the leadership and management of hospital development activities and collaboration with DCIDS/OPO departments to improve donation processes within hospitals, Medical Examiners, and Corner Offices. The role also involves policy development, regulatory compliance, and staff development.

• Oversee the development and implementation of strategic hospital plans to facilitate growth in the organ and tissue donation.
• Evaluate activities against established strategic hospital plans. Collaborate with hospitals’ QAPI departments to ensure hospital performance.
• Conduct in-person meetings with key hospital personnel to establish rapport and identify potential problems. Resolve concerns related to the provision of service with the hospital. Partner with location Clinical Directors and Executive Directors to investigate missed referrals.
• Prepare, distribute, and analyze hospital surveys. Track and analyze both donor and referral patterns.
• Oversee the development and maintenance of Hospital Development policies and procedures. Lead organizational regulatory compliance with CMS and AOPO with regards to all aspects of Hospital Development.
• Responsible for hiring, onboarding, and training of employees. Evaluate employee performance through dashboards and meeting strategic hospital goals.
• Develop employees to present findings to all levels of hospital personnel. Provide coaching, counseling, and education as necessary.
• Regularly audit hospital documentation activities entered by staff in iTransplant and presentation material.
• Communicate and work collaboratively with other DCIDS/OPO departments to identify and improve donation processes within hospitals, Medical Examiners, and Corner Offices. Actively participate in AOPO Hospital Development Council.
• Lead the Hospital Development Affinity Group. Escalate feedback and ideas to senior leadership as appropriate.
• Model DCIDS core values by supporting, reinforcing, and exhibiting behaviors that are selfless, hardworking, passionate, and dependable.
• Other special projects and duties as assigned.

• An RN or BA/BS in Health or Business-related field preferred
• Occupational experience related to cultivating relationships and creating buy-in within healthcare setting
• OPO experience preferred
• Working knowledge of computers and Microsoft Office applications to include Word, PowerPoint, and Excel required
• Exceptional teamwork, communication, and conflict management skills
• Valid Driver’s license with ability to pass MVR underwriting requirements

• Up to 184 hours of PTO your first year
• Up to 72 hours of Sick Time your first year
• Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage
• 403(b) plan with matching contribution
• Company provided term life, AD&D, and long-term disability insurance
• Wellness Program
• Supplemental insurance benefits such as accident coverage and short-term disability
• Discounts on home/auto/renter/pet insurance
• Cell phone discounts through Verizon
• Meal Per Diems when actively on cases

New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.

You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note you must complete the video screening within 5 days from submission of your application to be considered for the position.

DCIDS is an EOE/AA employer – M/F/Vet/Disability.