Referral Clerk

At General Infomatics, Inc we pride ourselves on providing program support, healthcare services, strategic technology solutions, and knowledge management to US government agencies worldwide, under standards of integrity, trust, and a commitment to excellence.

Full‑time civil contract at Kirtland AFB, NM.

This position provides clerical/administrative support in the Referral Management Center for customer service, referral tracking, referral appointing, and reporting activities. This position will support the daily functions of specialty care referral appointing, referral review and coordination, beneficiary counseling and referral tracking at the MTF.

• Greets patients/visitors at a front desk, referral center or office setting.
• Answers main office phone line(s). Directs telephone calls to appropriate section for assistance, handles independently or takes messages as required.
• Reviews referrals for administrative completeness and researches covered benefits prior to processing.
• Determines patient eligibility for services and arranges and schedules medical appointments for referred care.
• Provides general instructions to patients and ensures patients have necessary documentation for referred health care services.
• Initiates, organizes, updates and files medical patient records, extracts needed information, and reviews records for referral results within established guidelines.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Ensures referral results are returned to the referring provider and to the medical record within required timelines. Assists with follow up, written or verbal, as necessary.
• Utilizes the referral tracking data collection tool. Calculates metrics, and compiles monthly reports, as directed by the MTF.
• Orients and trains MTF personnel in the referral process and timelines.

• High school or GED diploma
• At least six months of experience in medical office scheduling
• Ability to type a minimum of 50 WPM (computer keyboard)
• Ability to operate office equipment, such as personal computers, copiers, fax machines and telephone systems.
• Desired knowledge in any of the following systems:
  • Armed Forces Health Longitudinal Technology Application (AHLTA)
  • Composite Health Care systems (CHCS) and/or MHS GENESIS
  • Other MTF ICDB programs
• Ability to speak and communicate clearly in English
• Excellent customer service and adaptability
• General medical ethics, as well as telephone etiquette
• Ability to follow instructions and procedures in detail

The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

• $22.19 an hour
• Comprehensive Health & Welfare Benefits
• Vacations, holidays and sick leave

Must be able to pass a US government security investigation and a thorough job verification. Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

• Entry level

• Full‑time

• Health Care Provider

• Government Administration