Patient Support Coord – Speech and Hearing Sciences Clinic

Patient Clinical Suppt Coord

Requisition
Working Title Patient Support Coord – Speech and Hearing Sciences Clinic
Position Grade 10

**** The final salary for this position is dependent upon total

Education and Experience
**** This position is the central point of contact for all the department’s clinical operations and plays a critical role in coordinating and facilitating the efficient, accurate, and timely provision of clinical services to patients. This position will interact with and guide patients through all phases of their clinical visits, providing a consistent point of direct contact, navigational support, liaison, and advocacy with medical staff and ancillary services.

Additionally, the position will address patient concerns and analyze and resolve complaints. Working closely with the Department Administrator, Clinical Director, and Clinical Administrative Assistant this position will also complete tasks related to our clinic that include, but are not limited to the following:

• Interacts and/or oversees interactions with patients, in person and/or over the phone to assess the nature and urgency of complaint; obtains preliminary patient and insurance information, and schedules and coordinates appointments with practitioners.
• Serves as patient navigator in the clinic; guides and leads patients through the clinical process to facilitate the delivery of appropriate medical and ancillary services.
• Serves as a central point of contact for patients throughout the clinical process, referring patients to other internal and/or external support services as appropriate.
• Oversees the creation and maintenance of patient charts, histories, and related records and files, maintains manual and automated patient record keeping systems.
• Performs patient billing, enters and maintains billing data and records, coordinates all financial and administrative procedures and documentation for the clinic.
• Procures and maintains inventories of clinical supplies, instruments, and equipment; coordinates and oversees the disposition, serviceability, and sterilization of clinical facilities and equipment, as appropriate.
• May supervise and/or lead lower graded staff and/or student employees.
• Ensures that all clinical administrative procedures, records and documentation are in compliance with relevant regulations, policies, and standards; compiles and prepares operational and activity reports, in compliance with procedural requirements.
• Organizes and facilitates meetings and special events; schedules and coordinates dates and times, venues, attendance, agendas, and facilities.
• Skill in accessing internet information services.
• Skills in budget preparation and fiscal management.
• Performs miscellaneous job‑related duties as assigned.

High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified. Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Ability to schedule appointments and maintain calendars; schedule, coordinate and facilitate meetings, facilities usage, events and/or travel arrangements as required.
• Proficiency in Microsoft Office Suite – Word, Excel, and Access.
• Minimum of two years reception experience preferably in a clinical setting.
• Experience working in a clinic environment including knowledge of patient registration procedures and documentation, care charts, patient histories, and medical terminology.
• Ability to establish, update and maintain department’s files, inventories, and records; implements and maintains data management systems.
• Experience in clinical operations and procedures, including experience with Cerner Millennium applications including scheduling, Power Chart, IDX and other Frontline procedures.
• Knowledge of medical billing procedures.
• Ability to react calmly and effectively in emergency situations.
• Ability to converse with clients in Spanish.
• Experience supervising and training volunteers, students, and lower grade staff.
• Experience with UNM purchasing…