Patient Scheduler II-ABQ

Join to apply for the Patient Scheduler II-ABQ role at Presbyterian Healthcare Services

1 day ago Be among the first 25 applicants

This range is provided by Presbyterian Healthcare Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$15.64/hr - $24.86/hr

Location Address: 5901 Harper Dr NE, Albuquerque, New Mexico , United States of America

Compensation Pay Range

Minimum Offer $: 15.64

Maximum Offer for this position is up to $: 22.56

Now hiring a Patient Scheduler II-ABQ

• Provides exceptional patient experience for each patient case
• Accuracy in scheduling is paramount in performance
• Uses advanced visit types in a multi-disciplinary specialty
• 100% validation prior authorizations/certifications/referrals are in place PRIOR to procedure
• Perform non-clinical pre-surgery patient and family education
• Coordinate admission paperwork when applicable
• Other duties as assigned

Type Of Opportunity: Part time

Job Exempt: No

Job Is Based: Presbyterian Northside

Work Shift: 10 Hour Days (United States of America)

• Achieve exceptional patient experience for patients and patient families by using CARES, AIDET and EPE tools.
• Address and attempt to appropriately resolve complaints in the moment by using key words at key times.
• Manage conflict and appropriately request the help of a supervisor when needed.
• Round with patients waiting to insure their comfort and to inform of delays when applicable.
• Perform the patient scheduling process and validate accurate patient demographics.
• Guide informed dialogue with patients and patients representatives regarding in-network coverages (respecting CDS and RDS guidelines).
• Set patient expectations regarding Prior Authorization, Referrals and out of pocket expenses.
• Meet 1 on 1 with patient to schedule invasive procedures in or out patient.
• Advised patient and patient families of non-clinical instruction.
• Develop and maintain a positive relationship with OR personnel.
• Follow OR protocols for scheduling such as utilizing assigned block time.
• Schedule all pre-admit appointments and radiology.
• Track patient compliance by communication with patient on an ongoing basis.
• Refer as appropriate to on site Financial Advocate, or for uninsured to the Financial Advocacy Center.
• Validate prior authorization/certification/referral are secured PRIOR to a scheduled procedure or test, alerting stakeholders if a breakdown occurs.
• Formulate complete and accurate telephone encounter messages and route to the appropriate Epic in-basket pool to support operational aspects of patient care.
• Instruct patients on the Release of Information process and insure a fully completed ROI Form is submitted to Health Information Management for incoming or outgoing records.
• Comprehend quality service connection to patient satisfaction and reimbursement.
• Participate in metric goals for telephones performance metrics, TSF and abandonment rate when applicable.
• Perform confirmation calls when applicable to include directions and instructions as required by the visit type.
• Respond quickly to patients showing distress. Follow guidelines set forth by the Clinic Manager to alert the clinical team and assist in any manner the clinic team directs.
• Ensure scheduling area/office, waiting area and walkways are clean and neat.
• Report any concern that may create a safety issue.
• Annual competency completion of Clerical Staff during a Code Blue Quality Improvement.
• Appointment reminder calls, Rescheduling, Evaluate provider schedules and take appropriate action to ensure accuracy and efficiency per guidelines.
• Work with assigned physicians to maximize schedule effectiveness and willingness to work in a positive manner to assist in development of new surgical programs.
• Demonstrate CARES behaviors of Collaborate, be Accountable, Respect, Engage and Serve to all whom you encounter.

• High school or equivalent. Short-term training in Medical Terminology.
• A minimum 12 months experience in a clinical setting.
• Proficiency in prior authorization/certification/referral process.
• Must pass EPIC competency for Registration at…