Quality Assurance Specialist; Home Care QA Visits

Quality Assurance Specialist (Home Care QA Visits)

Join Ambercare/Addus Home Care to help older adults and individuals with disabilities live safely and independently at home.

Location: 2129 Osuna Rd. NE, Albuquerque, NM 87113

Schedule: Monday‑Friday 8:00 AM to 5:00 PM, one‑hour lunch, two 15‑minute breaks; occasional evenings & weekends.

Benefits:

• Medical, Dental, and Vision Benefits
• Company‑matched 401(k)
• Continued Education
• Monthly Agency Bonus Potential
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee Discounts

Essential Duties:

• Conduct in‑home visits to monitor client condition and Home Care Aide performance.
• Maintain compliance with company and Department of Aging rules, regulations, and standards.
• Welcome new clients and review the Welcome Packet during initial visits.
• Observe and evaluate Home Care Aides to ensure Care Plans are followed.
• Prepare accurate evaluation reports and case notes.
• Maintain schedules to ensure timely completion of all assigned home visits.
• Attend weekly branch meetings.
• Maintain confidentiality of sensitive information.
• Ensure regular, predictable attendance and flexibility for department needs.
• Follow Medicare, Medicaid, and HIPAA regulations.
• Abide by all regulations, policies, procedures, and standards.
• Perform other duties as assigned.

Position Requirements &

Competencies:

• Minimum 3 years of experience in senior services or related social service field.
• Excellent oral and written communication skills.
• Strong interpersonal skills.
• Ability to prioritize and manage high call volumes.
• Customer‑focused and client‑oriented.
• Proficient in Microsoft Word, Excel, and Outlook.
• Reliable transportation, valid driver's license, and insurance for travel within the branch service area.

How to Apply: Text 9976 to 575‑205‑1296.