Medical Receptionist

Chrysalis Psychiatry is a growing outpatient mental health practice in Albuquerque, New Mexico. We offer a variety of mental health services including medication management and interventional treatments for PTSD, depression, and other mental illnesses. We are looking a for hard working and empathetic individual to join our team as a medical receptionist. The medical receptionist plays a crucial role in ensuring seamless operations and meaningful patient experiences.

If you are passionate about mental health, possess excellent communication skills, and thrive in a fast-paced environment, we invite you to apply.

• Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, and filing, collecting, and expediting third-party claims.
• Helps patients in distress by responding to emergencies.
  
  Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

• At least 2 years experience as a Medical Receptionist, supervisory experience a plus.
• Excellent verbal and written communication skills, including ability to effectively communicate internally and with patients.
  
  Excellent computer proficiency (MS Office - Word, Excel, and Outlook).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED required.

Clinic Hours are 7:00 AM - 6:00 PM Monday through Friday. Receptionist shifts vary.