Repossessions Specialist

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

We are currently seeking a Repossessions Specialist to join our Credit Union on our Member Solutions team! In this role you will be responsible for collaborating with management to execute collateral repossession while optimizing the Credit Union's interests. You will maintain detailed repossession records, manage insurance claims and sales proceedings, coordinate collateral redemption, and issue notifications to stakeholders. You can expect to prepare regular repossession tracking and performance reports for management.

You will communicate with delinquent member accounts and use skip tracing techniques to locate members and collateral.

• Coordinate with management to pursue repossession of collateral by assigning collateral to recovery agents, making phone calls and skip tracing.
• Provide safekeeping of collateral after recovery and make recommendations for its disposition to obtain appropriate sale price in alignment to the interest of the credit union.
• Maintain repossession records including condition reports, pictures, bids, expenses, and reports to management.
• File insurance claims on collateral, post sales and insurance proceeds to our core system.
• Coordinate with members in the redemption of collateral through phone calls to set up redemption payments and by sending proper notification to all interested parties of the disposition or sale of collateral.
• Prepare repossession tracking and performance reports for management review.
• Contact delinquent member accounts by phone, email, text, and mail.
• Negotiate and collect member payments to resolve account delinquency.

• Three to five years of similar or related experience
• A two‑year college degree, or completion of specialized certification or licensing

• Effective negotiation skills for resolving account delinquencies.
• Must be able to handle multiple responsibilities, meet deadlines, deal with sensitive information and handle problem resolution.
• Effectively communicate with internal and external customers appropriately via in‑person, email etc.
• Experience in multi‑tasking, meeting strict deadlines, dealing with sensitive information, and problem resolution while providing exceptional service.
• Must be knowledgeable in Microsoft 365 and all internal systems as affiliated with the department.
• Ability to adapt quickly to change and proactively communicate.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.