Financial Services Consultant

Job Summary

This role is a front‑line member facing position that handles daily financial transactions, analyzes member’s needs, performs consultative selling for our financial products, and ensures a smooth onboarding and membership experience. Support the credit union’s mission, vision, and service standard. The role requires a high degree of integrity, compliance with regulatory standards, and a strong focus on delivering exceptional member service.

Job Type: Full‑time

• Processes member transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing
• Processes various transactions and answers member account inquiries, posts transactions to member’s account and maintains member records
• Balances cash drawers at the beginning and end of shifts to ensure accuracy
• Balances cash drawer and other transactions correctly and according to standard operating procedures
• Issues cashier's checks, money orders, and bank drafts
• Verifies and reconciles daily transactions to maintain accurate records
• Proactively educates members of our products and services

• Resolves any issues and problems faced by members, providing timely and regular updates
• Maintains a high level of professionalism and confidentiality in all member interactions
• Assists members with the following:
  • Deposit Accounts: opening, closing, maintaining accounts and certificates of deposit
  • Monetary Transactions: share draft orders, stop payments, statement copies, check deposits, and cash deposits/withdrawals
  • Deposit Services: safe deposit boxes, direct deposits and payroll distributions, ATM/check card orders, pin numbers, and notary services
  • Loans: credit card, loans, and bill payments
  • Business Accounts – open DBA, sole‑proprietor, LLCs and corporations
  • IRA and fiduciary transactions
  • Upholds the Credit Union’s compliance with the Bank Secrecy Act (BSA), including the Customer Identification Program and anti‑money laundering policies and procedures
  • Reports unusual or suspicious activity in writing to the Risk, Legal and Compliance Department
  • Completes Currency Transaction Reports (CTRs) and submits them to the designated internal department for quality control in a proper and timely manner
  • Ensures all member interactions and transactions are conducted with integrity and in compliance with applicable laws and regulations
  • Performs other duties as assigned

• Develops and maintains strong relationships with members, understanding their needs and providing tailored financial products and solutions
• Engages with members to understand their financial situations and short‑term and long‑term financial objectives
• Performs consultative selling to offer personalized products to members to help them achieve their financial goals
• Collaborates with other departments, such as Investment Services, Consumer Lending, Mortgage and Business lending, to provide comprehensive financial guidance
• Promotes financial products and services that are suitable for members based on their needs
• Identifies opportunities for account and membership growth and cross‑selling additional products or services
• Maintains knowledge around products and services offered

• Excellent interpersonal and communication skills
• Excellent organizational skills and attention to detail
• Strong proficiency with Microsoft Office applications, familiar and comfortable with information technology, particularly digital means of communication
• Strong verbal and written communication skills
• Adaptability and willingness to learn new skills and technologies
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment

• Ability to become thoroughly knowledgeable of Credit Union products and services, features, and benefits

• Minimum one year experience in financial industry or consultative sales role or related experience
• Minimum high school diploma, or more than one year of related experience

Prolonged periods of sitting at a desk and working on a computer. Needs to be flexible with schedule to meet the needs of the organization and membership. Must be able to lift 20 pounds at times.

Salary

Description:

$20‑$22 (Depending on Experience)