Secondary Operations Specialist

Overview

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We strive to make a positive difference in the lives of our members and the communities we serve to help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

As an employer of choice, we invest in people and their careers. Our competitive employee benefits include several health and wellness options, competitive 401(k) matching contributions, professional development, and tuition assistance and more!

Thank you for your interest in joining the Nusenda team!

• Work with internal lending and post-closing teams to move electronic loan documents from the mortgage loan origination system into the organization’s permanent storage in Nautilus.
• Review each document for accuracy and completeness and scans additional materials as needed.
• Performs these tasks after loan funding or upon receipt of final documentation.
• Maintains detailed logs to track document movement and status and conducts quality-control checks to ensure all files meet organizational and investor standards.

• One to three years of similar experience
• Associates or two-year college degree in Business Administration or related field

• Ability to verify and process mailing member address changes, automatic payment submissions, and other member requests.
• Work directly with members and internal support teams to verify and process mailing-address changes, automatic-payment submiss.
• Follows established procedures and quality-control standards to ensure all updates are accurate, properly documented, and compliant with organizational and regulatory requirements.
• Assemble documents, file folders, and make labels for vault storage. Research and upload missing documents to vendors to ensure compliance for Various Audits including Adfitech, Arch Mortgage Insurance, Radian, FNMA, GNMA Compliance , Doeren Mayhew, National Credit Union Administration (NCUA), Federal Home Loan Bank (FHLB).
• Research missing or incomplete documents and upload them to designated vendor systems, following established procedures to ensure all files meet organizational, investor, and regulatory compliance standards.

Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.