Wardrobe Supervisor

AGE REQUIREMENT

21

Responsible for overseeing the Wardrobe Department, ensuring all uniforms are properly maintained, distributed, cleaned and inventoried. Also responsible for fitting, sewing, repairing, and issuing the Isleta Resort and Casino’s employee uniforms while promoting and exhibiting World Class Guest Service to all the Isleta Resort and Casino team members and guests.

All Team Members will display 100% commitment to World Class Guest Service through the delivery and maintenance of Guest Service Standards established by the Isleta Resort and Casino.

• Oversee the issuing, fitting, and maintenance of uniforms and costumes for all departments.
• Fit and issue new and transferred team member uniforms.
• Manage laundry operations including cleaning, pressing, and minor repairs.
• Monitor inventory levels of uniforms; order new items as needed.
• Maintain accurate records of uniform issuance, returns, and repairs.
• File received documents and assigned/unassigned reports.
• Sew, patch, hem, and repair uniforms.
• Review rental uniform invoices for accuracy, report any discrepancies to the Director of Purchasing.
• Review laundry invoices for accuracy, report any discrepancies to the Director of Purchasing.
• Create and submit deleted uniform report to the Director of Purchasing.
• Replace buttons, zippers, and hooks.
• Create, maintain, enter, and update employee profiles in GIMS tracking application.
• Scan uniforms in and out of our GIMS software application.
• Create, update, and print monthly inventory reports.
• Receive and verify incoming uniforms.
• Promote and ensure an open and welcoming atmosphere that promotes skill enhancement.
• Greet internal and external guests, maintain a friendly and inviting atmosphere, and promote positive guest relations through prompt, courteous, and efficient service.
• Occasionally perform other duties as assigned.

• Supervise the daily operations of the wardrobe department.

• High School Diploma or General Education Degree (GED) equivalent, preferred.
• One (1) year wardrobe and sewing experience, preferred.

• Must be able to acquire and maintain Gaming License issued through POIGRA.
• Must be able to successfully pass a pre-employment drug test and background investigation.
• Must be flexible with work schedule. Must be willing to work any days/hours as needed or required to meet business needs.
• Must maintain all Isleta Resort and Casino-wide educational and certification requirements.

• Must be able to take direction and feedback well.
• Must possess moderate computer skills and be able to operate Microsoft applications and software.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and exhibit a positive attitude towards internal and external guests at all times.
• Must possess a strong commitment to the organizational goals and objectives while showing the utmost discretion and loyalty to the organization when dealing with confidential information and data.
• Must possess the ability to make sound and accurate decisions.
• Must be able to work a flexible and varying schedule to include evenings, weekends, and holidays.
• Must possess basic sewing skills.
• Must be able to communicate, in writing and verbally, in English and in an effective, informative, and professional manner and be able to convey denials and/or defuse hostile guest situations with ease and tact.
• Must be able to perform basic mathematics to include, but is not limited to, adding, subtracting, multiplying, and dividing in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to accurately and successfully perform several tasks and meet deadlines under high levels of stress and with minimal supervision.
• Must possess a highly developed sense of customer service and interpersonal skills including high integrity and respect for individuals.
• Must possess and demonstrate well-developed interpersonal and…