Table Games Floor Supervisor

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Route 66 Casino Hotel, Albuquerque, NM, US

6 days ago Requisition

Position Title: TG Floor Supervisor
-Full Time

Department: Table Games

Employment Classification: Non-Exempt

A Table Games Floor Supervisor is responsible for overseeing the operation of assigned tables to ensure table games dealers adhere to applicable laws, regulations, policies and procedures.

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures.
• Act as a role model within and outside the casino.
• Maintain a positive and respectful attitude toward customers and co-workers.
• Consistently report to work on time prepared to perform duties of position.
• Be proficient in all assigned tables.
• Accurately track bank roll of assigned players at all assigned tables.
• Provide excellent customer service and ensures same of all employees.
• Maintain knowledge, adhere to and ensure Table Game employees strictly comply with table game rules/procedures, internal controls, as well as Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations.
• Accurately determine table win/loss; oversee games in progress, customers and employees in the pit area.
• Communicate information to incoming floor supervisor.
• Maintain knowledge of compliance with all dealing procedures.
• Maintain total understanding of Table Games manual for games supervised.
• Help with the dealer rotation.
• Ensure maximum game protection (e.g., observe assigned games; analyze customer play for cheating scams and suspicious variation in play).
• Protect and/or issue all sensitive equipment, (cards, dice, shoes)
• Train and help develop Dealer’s skills; counsel and work with dealers on procedural problems.
• Assist Pit Manager in completing all duties.
• Deal effectively with customer problems/complaints.
• Serve as a role model for subordinates.
• Assist with tournaments and/or promotions.
• Accurately tracks table drop.
• Ensure all Table Games dealers comply with all dealing procedures.
• Deal with the difficult circumstances that arise on the gaming floor in a constructive and business-like manner while balancing the interest of the customer, employee and company.
• Ensure that games move at an appropriate pace.
• Observe game, players, and dealers, to ensure accuracy of the game and game protection.
• Understand pit accounting procedures and administrative tasks, i.e., fills, credits, markers, transactions and responsibilities.
• Actively participate in Supervisory Development Leadership Series
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).
• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit).
• Develop a thorough knowledge of services, room locations, amenities, surroundings (e.g., gift shop, restaurants, theater, etc.), providing accurate directions, and information for guest inquiries about promotions and special events.
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays.
• Perform additional duties and responsibilities as necessary or assigned

• High School Diploma or GED Certification required.
• Must demonstrate leadership or supervisory ability.
• One year progressive and responsible experience in casino Table Games.

• None.

• Proficient…