Service Technician II

Service Technician II Job Summary

The Service Technician II will work closely with the Commissioning & Warranty Manager, Director of Field Operations, and Service Technicians to ensure that the customer’s needs are satisfied appropriately and timely. The successful candidate must be willing to travel up to 90% of a given calendar-year. As a Service Technician II, you must be willing and able to eloquently speak on Array’s tracker product lines, demonstrate the ability to work in a team environment, drive commissioning efforts, and lead crews on utility‑scale solar projects as needed.

• Serve as the Commissioning Lead on utility‑scale solar projects
• Interpret and explain structural construction drawings to other technicians and customers
• Conduct Electrical and Mechanical inspections during construction and commissioning of utility‑scale solar projects
• Extensive programming and coding knowledge to program several configurations of Programmable Logic Controllers (PLC)
• SCADA/Networking competency
• Coordinate and lead multiple crews during construction and retrofit efforts
• Problem‑solve with customers
• Warranty management and processing competency
• Manage and navigate through RFI, CAT, and ESR systems
• Upload and manage cases in Salesforce CRM
• Record‑keeping of customer inquiries, warranty cases, and purchase orders
• Inventory and manage tools, equipment, and Commissioning Spares
• Manage and lead field crews of 10+ across multiple utility‑scale solar projects.
• Onboard and train Service Technician I
• SAP Concur expense report management
• Perform other duties as assigned

• Willingness for extensive, frequent travel – up to 90%
• Proficiency in operating heavy tools required for construction/commissioning
• Knowledge and application of arithmetic, geometry, electric circuits, and electronics
• Intermediate knowledge of mechanical systems
• Proficient field report documentation
• Intermediate knowledge of electrical systems
• Proficient in coding and programming skills
• Strong leadership skills
• Strong customer‑facing presence
• Strong communication skills
• Strong problem‑solving skills
• Advanced in operating heavy machinery and tools on construction sites
• Proficiency in Microsoft Office Suite
• Proficiency in Siemens TIA v14
• Proficiency in SAP
• Proficiency in Salesforce
• OSHA 10 or Higher – Preferred
• NFPA 70E – Preferred
• Dexterity required to perform manual labor in extreme temperature

• Lifting requirements: 50lbs
• Standing hours: 50%
• Computer hours: 50%

Mid‑Senior level

Full‑time

Information Technology

Renewable Energy Equipment Manufacturing

Array Tech, Inc. offers equal employment opportunity without regard to race, color, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, citizenship, ancestry, sexual orientation, gender identity, and gender expression, or any other legally protected status.