Manager, OSP Field Operations

OUR VALUES

At Ezee Fiber, our value lies in delivering Speed, Simplicity, and Service in everything we do. We empower our employees to move fast, work smart, and serve customers with excellence. Whether in the field, in the office, or behind the scenes, every team member plays a vital role in helping us provide fast, reliable, and straightforward connectivity solutions to the communities we serve.

We are committed to building a culture of accountability, innovation, and customer focus—where everyone contributes to making Ezee Fiber the easiest and most trusted fiber provider in the industry.

We are seeking a dedicated and skilled OSP Field Operations Manager specializing in fiber optics to join our team in Detroit, MI. The successful candidate will lead a team of field technicians and be responsible for installing, maintaining, and repairing fiber optic network systems. This role involves working outdoors, often in challenging weather conditions, and requires a high level of technical expertise and attention to detail.

• Supervise OSP field crews and contractors performing aerial and underground fiber construction.
• Provide daily directions, coaching, and performance feedback to field teams.
• Conduct regular site visits, ride‑outs, and job audits to ensure compliance with Ezee Fiber standards.
• Support onboarding and training of new field personnel and contractors.

• Oversee OSP activities, including fiber placement, splicing coordination, make‑ready support, restoration, and maintenance.
• Ensure work aligns with construction prints, permits, and engineering specifications.
• Coordinate closely with Engineering, Project Management, and Permitting teams to resolve field issues and schedule impacts.
• Assist with troubleshooting field construction challenges and service‑affecting issues.

• Champion Ezee Fiber’s safety‑first culture by enforcing OSHA requirements, traffic control standards, and company safety policies.
• Ensure work quality meets Ezee Fiber installation, restoration, and documentation standards.
• Identify deficiencies, implement corrective actions, and follow up to completion.
• Maintain a clean, compliant, and professional job site environment.

• Monitor contractor performance, productivity, and adherence to scope and SLAs.
• Communicate expectations clearly and address performance issues promptly.
• Support invoice validation and work verification as needed.

• Track and report key metrics such as production, quality scores, safety incidents, and restoration timelines.
• Maintain accurate records for work completed, inspections, incidents, and corrective actions.
• Support scheduling, resource planning, and workforce allocation to meet build milestones.

Directly supervise one or more employees. Carries out responsibilities in accordance with the organization’s policies and applicable laws.

Associate Degree in a related field (preferred) or equivalent with 5‑10 years of experience in telecommunications or fiber OSP construction, along with at least two (2) years of experience in a lead, foreman, or supervisory role.

• Strong working knowledge of fiber optic construction, splicing, testing, and OSP standards, with a deep understanding of OSP network design principles, including fiber‑optic cabling, pole‑line construction, conduit systems, and field implementation.
• Proven ability to lead and manage field teams in an OSP environment.
• Strong understanding of aerial and underground fiber construction practices.
• Ability to read and interpret construction prints, permits, and fiber maps.
• Strong communication and cross‑functional coordination skills.
• Proficiency with mobile workforce tools, construction tracking systems, and reporting platforms.
• Ability to work effectively in a fast‑paced, field‑based environment while managing multiple priorities.

• Valid Driver’s License

The associate is required daily to…