Telephone Systems ISP Technician

SMS is looking for a Telephone Systems ISP Technician on the Kirtland AFB C4 Contract in Albuquerque, New Mexico. The Inside Plant Technician will operate, maintain, and ensure the performance of telephone equipment and ancillary systems. You’ll sit for extended periods, perform occasional heavy lifting, travel to remote and customer sites around the installation, and maintain valid IAT I certification (CompTIA A+ or Network+) and a valid driver’s license with a good driving record.

SMS provides engineering, operations, cybersecurity, and digital transformation solutions. With a legacy of modernizing infrastructure, SMS supports industry and mission goals through efficient, secure environments.

Founded in 1976, SMS has delivered skilled teams and cost‑effective solutions to federal customers for over 45 years. SMS is headquartered in McLean, Virginia, with offices and on‑site operations at customer locations throughout the United States.

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• Responsible for the operation, maintenance and performance of telephone equipment and ancillary systems, including but not limited to Telephone Helpdesk, Cisco Call Manager, Nortel MSL-100 telephone switch, Callegra Voice Mail System, VESTA E911, Telecommunications Management System (TMS), and other related services.
• Handles phone calls for telephone support and repair.
• Completes all work orders for moves, adds, and changes of telephone services.
• Maintains detailed maintenance records and installation activities for equipment throughout Kirtland AFB.
• Coordinates with the customer on specific requirements, and where necessary and appropriate coordinates with other contractors.

• Knowledge in telecommunications systems and practices to include VoIP concepts.
• Strong customer service skills, communication skills and task management skills.
• Must have the ability to understand and carry out oral and written instructions, meet with the customer tactfully and courteously, and establish and maintain cooperative and effective working relationships with customers and coworkers.
• Understanding of proper safety practices, procedures, and regulations applicable to working in a telephone switch environment.
• Experience with the tools and test equipment required for the installation and maintenance of telephone and data network services.
• Strong computer skills to include Microsoft Windows and Office products.
• Applicant must possess refined critical thinking skills, should be a self‑starter, and possess the ability to direct the activities of other team members.
• Applicant must be diplomatic, capable of shifting focus as required, adaptive to a dynamic environment, dependable and reliable.
• Ability to meet physical requirements of the position such as standing, bending, and lifting for duration of the duty day.
• Valid New Mexico Driver’s License Required.
• CompTIA A+ or Network+ certification required.
• Requires an active DOD SECRET security clearance or ability to obtain an interim clearance.
• Telephone Journeyman License JS7 – New Mexico Preferred.
• BICSI Installer 1 or 2 preferred.

• Entry level

• Full‑time

• Engineering and Information Technology

SMS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.