Enrollment Services Associate

Overview

The Enrollment Services Associate is responsible for ensuring all prospective and enrolled students receive timely, accurate and compliant information and overall excellent customer service. The Enrollment Services Associate will promptly schedule and conduct interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment. The Enrollment Services Associate will follow up with both interviewed and enrolled students through to matriculation.

The position works primarily with students interested in Carrington College’s core or linear programs, which start every 5 to 16 weeks and may include onsite, blended, and fully online certificate and degree programs, as well as degree completion programs.

• Ensure compliance in all recruiting activities, adhere to all laws and regulations governing student recruitment activities, and uphold Carrington College's conduct and ethics expectations.
• Conduct a high volume of outbound telephone calls and interviews with prospective students, providing complete and accurate information regarding educational programs, expected outcomes, student services, and financial considerations while determining the appropriateness of candidates for enrollment.
• Meet or exceed all performance metrics and individual production goals.
• Manage workflows to ensure regular, active outreach and follow-up with prospective students interested in interviewing, those who have already interviewed, and enrolled students through to matriculation.
• Learn detailed information regarding all campus program offerings to ensure that only accurate information is communicated; utilize resources and subject matter experts as appropriate.
• Partner daily with the Student Finance team and with each interviewed student to provide necessary information to make informed enrollment decisions and clear communications regarding next steps.
• Update the Student Information System with detailed notes after each contact with prospective and enrolled students.
• Follow the application process with urgency and assist students in navigating enrollment timelines and the collection of information and documents required before starting classes.
• Prepare for and participate effectively in student review meetings.
• Network to develop professional relationships to generate relationship inquiries and referrals.
• Provide accurate and timely enrollment forecasts.
• Be open to feedback and coaching; take initiative and demonstrate self-management, analytical, problem-solving, multitasking, and time management skills.
• Use enrollment services tools and data from the student information system and from student review meetings to balance additional interviews with follow-up efforts to meet or exceed individual goals.
• Work effectively in a team environment, supporting campus goals and objectives; maintain effective communications with all departments; engage with the college community and cross-departmental activities as appropriate.
• Complete other duties as assigned.

This position does not have direct supervisory responsibilities.

The following competencies describe the requirements to perform the job successfully:

• Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.
• Analytical Thinking – Synthesizes complex or diverse information to identify trends and develop proactive solutions to minimize risks to the business.
• Conflict Resolution – Resolves conflicts in a manner that is best for the organization and the individuals involved; addresses complaints quickly and effectively; keeps all parties informed of status.
• Professional Development – Commits to ongoing professional and personal development to stay current in the field.
• Language Skills – Strong verbal and written communication skills; ability to build relationships and influence decisions.
• Computer Skills – Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and…