Emergency Communications Operator ; ECO

Emergency Communications Operator I (ECO I) page is loaded## Emergency Communications Operator I (ECO I) locations:
Albuquerque, NMtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
April 10, 2026 (30+ days left to apply) job requisition :
JR103143
** Job Posting

Title:

** Emergency Communications Operator I (ECO I)
** Department:
** Emergency Communications
*
* Location:

** 10401 HOLLY AVE NE
** Pay:
** Rate of pay per hour while on probation: $27.30  Union pay rate per hour: $27.85
** Close Date:
** 04/09/2026

Employees at Bernalillo County enjoy the ability to team up with each other to build a high quality of life for our county residents, communities, and businesses. In addition to being an organization with a strong focus on work-life balance, building a culture of flexibility, learning, and belonging the County offers many benefits. Employees of Bernalillo County enjoy many thoughtful rewards such as, but not limited to generous leave accruals;

career development opportunities; remote & flex-work options as appropriate; longevity pay; education assistance program; health benefits; lucrative retirement; and so much more.

Under direct supervision, will answer emergency (9-1-1) and non-emergency calls, dispatch law enforcement, fire, rescue, support service units and provide emergency medical and fire pre-arrival instructions. Provide and update responding emergency personnel with current information. Will be required to work various days, shifts, holidays, and overtime. Work is highly sensitive requiring precise information to be communicated in an accurate and concise manner in accordance with public safety emergency communications standards;

procedures; laws and ordinances.
** DUTIES AND RESPONSIBILITIES
*** Receive and respond to recorded emergency (9-1-1) and non-emergency incoming calls in a concise, timely and accurate manner in accordance with applicable protocols and standards.
* Dispatch units in response to emergency and non-emergency calls for service for law enforcement, fire and Emergency Medical Services (EMS) in a concise, timely and accurate manner in accordance with applicable protocols and standards.
* Enter and maintain accurate records of the location and status of all field units in accordance with applicable standards and protocols.
* Respond to and assist callers with pre-arrival instructions as prescribed in Emergency Medical Services (EMS) and Emergency Fire Dispatch (EFD) procedures and departmental protocols.
* Access information systems such as National Crime Information Center (NCIC), National Law Enforcement Telecommunications System (NLETS), New Mexico Law Enforcement Telecommunications System (NMLETS), Warrants Information Tracking System (WITS), Computer Aided Dispatching (CAD), and New Mexico Department of Motor Vehicle (NMDMV) files in accordance with procedures and protocols.
* Provide units with database information in a timely, accurate, and concise manner.
* Provide general information as requested by the public in a timely, accurate and concise manner.
* When assigned, work with other team members in an effective collaborative manner.
*** The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of all employees assigned to this job.
***** MINIMUM QUALIFICATIONS
*** High school diploma or GED.
* One (1) year related experience including data entry, computer applications and/or telephone communications. OR six (6) months experience in emergency communications/radio dispatching.
* Prior emergency communications operator experience preferred.
* Ability to type at 40 wpm.
* Ability to learn Federal Communications Commission regulations pertaining to proper radio procedure and discipline.
* Ability to perform duties under stress.
* Must be able to communicate precisely and clearly in oral and written English.
* Ability to interact effectively and professionally with the public, supervisors, responders and co-workers.
* Ability to learn and use radio/CAD codes and operate communications center equipment.
* Ability to learn the County's general geographic area.
* Ability to interact effectively and understand communications on Telephone Device for the Deaf (TDD) phone.
** ADDITIONAL REQUIREMENTS*
* ** SCREENING AND COMPLIANCE
*** Must not have a felony conviction.
* This position is safety sensitive. Employment is subject to a pre-employment and random drug testing in accordance with all terms and conditions of federal and state rules and regulations regarding alcohol and/or drug testing.
* Must not have a DWI conviction within the past three (3) years.
* Perform the duties and responsibilities of the Emergency Communications Operator position in accordance with safety policies, procedures, and guidelines.
* WITHIN ONE (1) YEAR FROM DATE OF HIRE, employee must…