Summer Internship Program - Customer Engagement

Title: Summer Internship Program - Customer Engagement

Company: Summit Electric Supply

Industry: Wholesale

Department: Corporate

Type of Employment: Full-time

Experience Level: Internship

Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered. Withover 40 years of continuous growth in a $110 billion industry,you can count on Summit's stability. Summit will provide the tools you need, along with your commitment to customer service and drive to excel, to have a successful career in electrical supply distribution.

Role

Summary:

The Summer Sales Center Intern will support Summits customer retention and engagement efforts by proactively contacting declining and stagnant customer accounts across our footprint. This role sits within the Marketing Department and plays an important part in strengthening customer relationships, gathering insights, and supporting growth initiatives.

The intern will gain hands‑on experience in customer outreach, sales support, data tracking, and communication while learning how Summit serves our customers and responds to changing buying behaviors.

• Call declining and stagnant customers to understand their recent activity, experience, and future needs.
• Re‑introduce Summit offerings, promotions, and services to improve engagement and drive renewed activity.
• Document customer feedback, concerns, and opportunities in alignment with Marketing and Sales processes.

• Track customer call metrics, outcomes, and themes discovered during outreach.
• Identify trends and provide summary reports to Marketing and Sales Center leadership.
• Assist in building customer segmentation lists for targeted campaigns.

• Collaborate with Marketing on retention campaigns and customer follow‑up messaging.
• Support Service Center teams with customer updates, orders, or handoffs when needed.
• Participate in weekly team check‑ins, project reviews, and improvement discussions.

• Gain exposure to sales and marketing functions within a fast‑paced distribution environment.
• Learn Summit systems, tools, and workflows used in customer engagement.
• Complete a capstone‑style summary or presentation of insights at the end of the internship.

• Actively pursuing a degree in Business, Marketing, Communications, Sales, or a related field.
• Strong verbal communication skills and customer‑service mindset.
• Comfortable making outbound calls and engaging in consultative conversations.
• Detail‑oriented with the ability to track data accurately.
• Self‑motivated, organized, and able to work independently.
• Proficient in Microsoft Office (Outlook, Excel, Teams).

• Hands‑on experience working with real customers across Summits footprint.
• Improved communication skills through consistent customer outreach.
• Exposure to customer retention strategies and sales center operations.
• Insight into how Marketing and Sales collaborate to drive business results.
• A meaningful internship with tangible impact and professional mentorship.

• Remain seated at a workstation for extended periods to answer calls, enter orders, and interact with customers
• Use hands and fingers to operate a computer keyboard, mouse, headset, telephone, and standard office equipment
• Communicate clearly over the phone and in writing
• Occasionally stand, walk, bend, or reach within the office environment
• Occasionally lift or move office materials or small packages up to 20 pounds
• Maintain visual focus on a computer screen for prolonged periods
• Work in a fastpaced, customer service environment with frequent interruptions
• Maintain attention, accuracy, and professionalism during continuous customer interactions

Not sure yet if this is the right position for you? Contact a recruiter for more information about the position and how you can jump start your career in a dynamic, growing industry today!

Be a part of the Summit Electric family with room to grow and excel!

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