Receptionist, Customer Service​/HelpDesk

Your Job Summary

The Receptionist will provide administrative support to ensure efficient operation of the Facility. Supports managers and employees through a variety of tasks related to organization and communication. Responsible for confidential and time sensitive material.

• Meets and greets all new patients to facility; explains and orients patients to facility services such as telephone, cable, dietary preferences, laundry and activities.
• Resolves customer requests, questions and complaints; provides information to improve customer service.
• Serves as liaison between patients and other departments.
• Conducts inquiries on customer satisfaction; reports information using recommended tools and forms.
• Identifies, researches and resolves customer concerns; reports trends to Quality Assurance Committee and follows up on customer inquiries not immediately resolved.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• High school diploma preferred.
• Proficiency with Microsoft Office:
  Word and Excel.
• Presents professional image through appearance, behavior and speech.

• Healthcare
• Dental
• Vision
• PTO
• 401K

Job Type: Full-Time

Spanish Trails Wellness & Rehabilitation provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.