Bilingual Mortgage Origination Customer Service Representative

Position Overview

Leidos is seeking a full‑time Bilingual Mortgage Origination Professional (Mortgage Origination Customer Service Representative) to work at the FHA Resource Center in Albuquerque, NM. The role supports the U.S. Department of Housing and Urban Development (HUD) Office of Single‑Family Housing and involves applying FHA mortgage policies and procedures.

• Monday - Friday schedule with no weekend work.
• Immediate and ongoing training to support your success.
• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Discounted Leidos stock purchase and other Employee Discounts.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Voluntary overtime may be available based on business needs.
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
• 11 paid holidays per year.

• Full-time (30 – 40 hours per week).
• 9:35 am – 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs).

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

• The ability to navigate multiple computer systems and applications and utilize search tools.
• Excellent time management skills and dependability.
• Strong written and verbal communication skills, including telephone etiquette.
• Keyboarding proficiency of at least 40 words per minute.

• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of mortgage origination experience (e.g., loan originator, loan processor, junior underwriter, loan officer).
• Minimum of 1 year of contact center or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• Bilingual in English and Spanish — verbal and written.

• FHA Knowledge/background.
• Contact Center experience (Omnichannel).

The pay for this position is approximately between $22.00 to $23.00 per hour.

This position is covered under the Service Contract Act and is subject to minimum wage demands and minimum Health and Welfare benefits. Leidos will ensure that all provisions are met through wages and benefits.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.