Front Desk Agent

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more, including early pay.

In this role, you and the front desk team warmly welcome our guests and provide exceptional service throughout their stay. You and the team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive, creating unforgettable memories that leave a lasting impression.

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for the majority of the shift

• Education:
  
  High school diploma or its equivalent
• Experience:
  
  One year of Front Desk experience in hotels preferred
• Experience:
  
  One year of experience working in customer service or a guest-facing role required
• Experience:
  
  Full understanding and comfort working on a computer with MS Suite—Outlook, Word, Excel
• Experience:
  
  Previous experience with hotel PMS systems a plus. Examples: PEP