Spring​/Summer Ambassador

Position Summary

* WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD*

Under the direction of the Director of Residence Life & Student Housing, and the direct supervision of the Senior Marketing Representative, this position plays an integral role in promoting the on‑campus housing experience to current and prospective residents, future Lobos, and their families.

UNM Residence Life & Student Housing endeavors to foster inclusive, community‑based living environments consciously designed for our residents’ personal growth and academic success in well‑maintained facilities.

Ambassadors play a vital role in introducing the experience of living on campus to incoming students and their families, showcasing our communities and the living on campus experience, professionally representing the Residence Life & Student Housing Department and the University of New Mexico. During summer NSO, and throughout the year, Ambassadors support communications and marketing to prospective, new and returning residents, including move‑in, hall events, recruitment events, and the resident registration and renewal processes.

Our Ambassadors are enthusiastic and dedicated leaders committed to sharing their residence life experiences with incoming students, and informing students and families of their options, processes and the benefits of living on campus in order to show them everything our communities have to offer. On‑campus summer housing is included.

Residence Life Ambassadors represent the department in their interactions with current and prospective students and their families, answering questions accurately, engaging with our visitors and residents positively and professionally, accurately and effectively communicating the benefits of living on campus and giving first‑hand knowledge of the on‑campus living experience through tours, events, social media, by chat, email, zoom, tabling, info fairs, flyers, and other activities and venues, to support RLSH recruitment, retention and communications.

Duties and responsibilities of this position include, but are not limited to the following:

• Conduct informational tours of residence hall facilities; provide positive, well‑informed information about residence hall living to prospective residents and their families.
• Develop peer‑to‑peer relationships with current and prospective residents; participate in outreach, marketing, and recruitment efforts via in‑person presentations, information tabling, Zoom, chat and social media, email and phone outreach campaigns to support department needs.
• Perform oral presentations to large‑ and small‑scale audiences regarding on‑campus housing options, benefits, amenities, opportunities, and processes.
• Promote community events, activities, and programs through posting to department social media platforms including Facebook, Twitter, Instagram, and Snapchat; as well as other established marketing methods which may include printed promotional materials or broadcasting of electronic promotional slides.
• Promote official UNM on‑campus living to other University students and/or constituents.
• Outreach communications supporting recruitment, retention and marketing to residents and future residents and families, such as emails, phone calls, personal notes.
• Promote the on‑campus residence halls to current and potential on‑campus residents, which may include outreach and presentations to high school students, transfers, current UNM students, current residents, families, and other UNM affiliates.
• Assist with special events, including but not limited to New Student Orientation, high school and transfer outreach programs, contract renewals, fairs, admissions recruitment events, move‑in, closing, Olympiad, and others.
• Support department communications to residents and guests.
• Perform other department support duties as assigned.

In addition to the duties indicated, conditions of employment include:

• Be enrolled at UNM for the current 2025‑2026 academic year and be in good academic and conduct standing. Applicants who plan a summer term employment start must be enrolled for…