Administrative Suppor Assistant

Position Summary:

The Administrative Support Assistant position is a cross‑trained front‑line support role that provides excellent customer service and administrative assistance across multiple service areas within the Student Union Building. The role covers the Welcome Desk, Administrative Desk, Events and Planning Office, and the Facilities/Maintenance team, serving students, staff, faculty, community members, and visitors by answering questions, directing people, navigating the work order system, and assisting with space reservations.

• Follow established procedures and guidelines
• Follow confidentiality guidelines
• Crosstrain in multiple desk areas to ensure coverage and operational continuity
• Communicate effectively with supervisors and team members
• Maintain professionalism and friendly demeanor

• Greet and assist students, staff, community members, and visitors with professionalism and a friendly manner
• Answer general questions regarding campus locations and refer people to appropriate contacts, using a working knowledge of campus information
• Maintain a welcoming, organized environment
• Ensure logs are up to date and maintained

• Perform basic administrative tasks such as filing, scanning, and receiving mail
• Support Administrative Office operations by assisting staff as needed

• Reserve rooms and assist with scheduling and managing room reservations using EMS
• Communicate meeting space availability to customers
• Process requests, inquiries, updates, and cancellations

• Knowledgeable in navigating the work order system
• Ability to place and retrieve work orders for the facilities team

• Strong customer service and communication skills
• Ability to multitask and work independently
• Basic computer skills and willingness to learn new systems
• Strong organization and problem‑solving skills
• Performs miscellaneous job‑related duties as assigned

• Prior customer service or administrative experience
• Prior experience with scheduling and booking meetings
• Prior experience with work order systems
• Bilingual skills (English/Spanish) preferred

Attach resume and cover letter. Work study is preferred.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.