Administrative Suppor Assistant

Position Summary

The Administrative Support Assistant position is a cross-trained(Student Union Administration Office, Events and Planning Office, and Facilities work order system), front-line support role that provides excellent customer service and administrativeassistanceacross multiple service areas within the Student Union Building. These service areasincludethe Welcome Desk, Administrative Desk,Eventsand Planning Office , andthe

Facilities/Maintenance team. They are the first point of contact for many who enter the Student Union Building,including students, staff, faculty, community members, and more.

Administrative Support Assistants answer questions, direct people to various departments or locations,understand and navigate the work order system,andassistinreserving spaces.

They ensure all feel welcome and receive efficient, helpful service.

• General:
  • Follow established procedures and guidelines
  • Follow confidentiality guidelines
  • Crosstrain in multiple desk areas to ensure coverage and operational continuity
  • Communicate effectively with supervisors and team members
  • Maintain professionalism and friendly demeanor
• Welcome Desk Operations:
  • Greet andassiststudents, staff, community members, and visitors with professionalism and in a friendly manner
  • Answering general questionsregardingcampus locations, refer people to appropriate contacts, and have a working knowledge of campus information
  • Maintain a welcoming, organized environment
  • Ensure logs are up to date and maintained
• Administrative Desk Operations:
  • Perform basic administrative tasks such as filing, scanning, and receiving mail.
  • Support Administrative Office operations byassistingstaff as needed
• Event Planning Operations:
  • Reserving rooms
  • Assist with scheduling andmanagingroom reservations using EMS
  • Communicate meeting space availability to customers
  • Process requests, inquiries, updates, and cancellations
• Facilities:
  • Knowledgeable in navigating work order system
  • Ability to place and retrieve work orders for facilities team

• Strong customer service and communication skills
• Ability to multitask and work independently
• Basic computer skills and willingness to learn now systems
• Strong organization and problem-solving skills
• Performs miscellaneous job-related duties as assigned

• Prior customer service oradministrativeexperience
• Prior experience with schedulingandbookingmeetings
• Prior experience withwork order systems
• Bilingual skills (English/Spanish) preferred

Attach resume and cover letter. Work study is preferred.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or anyother protected class.