Isleta Amphitheater Operations Administrator

Isleta Amphitheater Operations Administrator page is loaded## Isleta Amphitheater Operations Administrator locations:
Albuquerque, NM, USAtime type:
Part time posted on:
Posted Todayjob requisition :
JR-85478

Job Summary:

Operations Administrator

Job Summary:

Role Objective:

We’re looking for a welcoming and detail-driven Operations Administrator to join the team at Isleta Amphitheater. This part-time seasonal role is perfect for someone who enjoys being the friendly face of a fast-paced venue, thrives on supporting others, and takes real pride in keeping everything running smoothly behind the scenes.

Working at one of Albuquerque’s busiest live entertainment venues, you’ll be the first point of contact for visitors, artists, clients, and partners, ensuring every interaction is warm, professional, and efficient. You’ll handle reception duties, manage day-to-day administrative operations, and provide administrative support to colleagues across the business.

If you’re someone who loves being organized, communicating clearly, and making people feel welcome, we’d love to hear from you. If you think you have what it takes, please apply with your resume and cover letter telling us all the reasons why you’re the perfect candidate for this role.

What you’ll be doing :
* Front-of-house service:
Provide friendly and professional reception experience for all visitors, callers, clients, and event attendees.
* Providing administrative support to all departments and crew members
* Office coordination:
Keep the office organized, stocked, tidy, and running smoothly, including stationery, kitchen supplies, couriers, and mail.
* Customer:
Assist with public enquiries on event info, parking, access, ticketing and more, ensuring all interactions are handled clearly and courteously.
* Training and

Coaching:

Venue leader for the service-focused, employee training system(s). Help facilitate, in collaboration with other venue leaders, large-scale on-site venue staff training. Work with Department Managers and Supervisors to ensure the venue’s service standards of Safety, Care, Encore, and Efficiency are communicated at pre-event meetings, demonstrated throughout the show, and incorporated at the end of each night.
* Fan

Experience:

Develop creative and fan-focused initiatives for service recovery, surprise and delights, and guest milestones.
* Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages
* Updating and Maintaining employer financial records.
* Managing company databases
* Onsite coordination with GM, Ops Manager, and touring personnel
* Administrative assistance:
Support colleagues across the venue with general admin tasks and project support when required.
* Complaint handling:
Respond to patron or client concerns politely and appropriately, following established procedures.
* Lost property management:
Maintain accurate records, store items securely, and liaise with owners where possible.
* Health & safety contribution:
Maintain onsite logbooks, follow Isleta’s H&S requirements, and assist with tasks and training as needed.
* Team collaboration:
Work closely with all staff, contribute to meetings and initiatives, and support a positive team culture.

WHAT THIS PERSON WILL BRING
* Reception & admin experience:
Proven background in a front-desk or administrative role, with confidence managing competing tasks.
* Excellent communication:
Strong written and verbal communication skills, with the ability to engage clearly and professionally.
* Customer service focus: A warm, service-minded approach and the ability to make every visitor feel welcomed and supported.
* Computer literacy:
Confident using office software, email, and general administration systems.
* Attention to detail:
Consistent accuracy across tasks, record-keeping, and communication.
* Calm under pressure:
Ability to stay composed and helpful in a busy, fast-paced environment.
* Highly organized approach:
Strong time-management skills and the ability to keep space and processes running smoothly.
* Flexibility & reliability:
Willingness to adjust hours as needed and support the wider team when things get busy.
* Must be able to…