Service Administrator

This position provides administrative support to the Service Director and Service Department in overseeing progress of projects from conception to completion in a timely and cost-effective manner, while being responsible for scheduling, budgeting, safety and overall organization.

• Take all calls on leads for work and extract scope of work and contact information from the caller
• Creates customer contacts in Data Forma or Sales Force as needed – I changed it to this
• Create work orders including warranty work accepting or declining work in each vendor portal as needed
• Assist Project Managers in creating proposals and bid abstracts, when needed
• Approve work orders and revise materials and notes that come back from the crews as necessary
• Assist in scheduling work orders and PM appointments to meet customer needs
• Assist management & field staff as needed
• Use office equipment to fax, mail, photocopy, and scan work for customer jobs
• Create and process invoices for completed work orders
• Enter material PO’s into Computer Ease
• Work with the Accounting department on schedule of values or other billing requirements
• Log fuel receipts and material receipts to the correct jobs/projects
• Assist team members with setting up their work phone
• Assist with timecard verification and approvals for Service Team, with approval from the Service Manager
• Follow‑up with customers and schedule RMPs
• Attend and assist with Safety and Foremen meetings
• Keep files updated and organize and maintain, updating lists & reports
• Act as a backup to the Service Manager, when needed

• Have computer skills using Microsoft Office programs, Data Forma and Sales Force
• Good phone skills and able to handle multiple phone lines
• Must be 18 or older
• Must be able to keep information confidential
• Knowledge of working with invoices, contracts and proposals a plus
• Worked in construction a plus

Please note that this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, qualifications, and conditions/requirements may change at any time with or without notice.

Equal Opportunity Employer, including disabled and veterans.