Patient Coordinator Lead

Overview

The Patient Coordinator Lead (front office) performs audits, patient retention, schedules staff, enforces office policy, maintains the back office and performs administrative duties.

At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

• Care for your wellbeing and work‑life balance
• Professional and personal growth
• Experienced leadership support
• Fun and supportive team dynamic with events and celebrations
• Comprehensive benefit package

• Audits: Review charts daily in dental software; process new patient paperwork and ensure it is scanned and uploaded to the patient chart; check for spelling accuracies and audit charts for accuracy; ensure every patient has a referral source entered.
• Audit spreadsheets: Resolve daily audits by guiding the team member to correct the audit or identifying the responsible team member and noting their name along with the resolution; maintain reconciliation measures.
• Staff scheduling: Track back‑ and front‑office work schedules, ensure appropriate staffing for daily coverage, coordinate days off, communicate and approve requested days off, monitor assistant approved OT hours, and track hours so assistants work according to schedule.
• Patient retention: Manage the Unscheduled, Planner Tracker, and Recare Lists; be responsible for the Patient Retention program.
• Enforce office policy: Review the CHOICE Healthcare Services Manual & Policy Notice; enforce, review and apply CHOICE employee policy criteria, discuss with the team and report issues to supervisors for further action (e.g., dress code, eye protection, proper coverage while taking x‑rays).
• Maintain back office productivity: Maintain office flow, keep minimum patient wait time no more than 15 min in the waiting room and no more than 1 hour total chair time in the back office; utilize downtime to recover ops, open bay, and sterilization.
• Administrative duties: Answer phones, greet patients, confirm appointments, process treatment planning and collect co‑payments; communicate effectively with patients, visitors, physicians, and coworkers; schedule and confirm appointments; interact with others positively; use facility resources appropriately; analyze work areas and recommend cost‑effective improvements; report medical emergencies; identify emergency situations and notify personnel; serve as telephone operator, route incoming calls, take accurate messages; receive and distribute mail;
  
  greet & check in patients; print labels, forms, and assemble charts before appointment; manage Customer Service Program; assist dentist with special projects and miscellaneous office/clerical duties; check emails and voicemails and respond; maintain regular predictable attendance; work effectively with others; submit daily report sheets; submit inventory invoices and sheets.

• High school diploma or equivalent
• 1+ years of healthcare or dental front office receptionist experience
• 6+ months of leading front office operations
• Bilingual in Spanish, preferred

Entry level

Part‑time

Health Care Provider

Hospitals and Health Care

Albuquerque, NM – $20.00–$25.00 (5 months ago)