Admin Assistant - Speech and Hearing Sciences Clinic

Admin Assistant 3

Requisition : req
34921

Working Title: Admin Assistant 3 - Speech and Hearing Sciences Clinic

Position Grade: 08

This position is unique in that the academic component includes supporting faculty in delivering high-quality undergraduate and graduate education programs, while also playing an integral role in the department’s clinical operations. This position will perform a variety of administrative and clinical support duties which require a range of skills and knowledge of organizational policies and procedures.

Working closely with the Department Administrator, Clinic Director, and Patient Clinical Support Coordinator, this position will also complete tasks related to our clinic that include but are not limited to the following:

• Interacts with and/or oversees interaction with patients, in person and/or over the phone, assesses nature and urgency of complaint; obtains preliminary patient and insurance information, and schedules and coordinates appointments with practitioners.
• Obtains, creates, and maintains patient charts, histories, and related records and files, maintains manual and automated patient record keeping systems.
• Assists with patient billing, enters and maintains billing data and records, coordinates all financial and administrative procedures and documentation for the clinic.
• Provides receptionist, staff, and secretarial support for the clinic; schedules and facilitates meetings and/or classes, initiates and prepares correspondence, researches information, and prepares reports, as appropriate.
• Assists with all clinical administrative procedures, records and documentation in compliance with relevant regulations, policies, and standards; compiles and prepares operational and activity reports, in compliance with procedural requirements.
• Ensures that all graduate students are in compliance with Department Clinic requirements.
• May supervise and/or lead lower-graded staff and/or student employees.
• Performs miscellaneous job-related duties as assigned.

Note: The final salary for this position is dependent upon total Education and Experience.

See the Position Description for additional information.

• If this position is assigned to the Athletics Department, either administratively or functionally, compliance with all NCAA rules and regulations is required.
• Employees who provide services or work in patient care or clinical areas are required to be in compliance with the University's influenza vaccination requirement.
• All regular, non-temporary positions assigned to this classification are represented by a labor union and subject to the terms and conditions of the US-UNM Collective Bargaining Agreement.

High school diploma or GED; at least 5 years of experience directly related to the duties and responsibilities specified.

Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

• Experiences scheduling appointments and maintaining calendars; scheduling, coordinating and facilitating meetings, facilities usage, events, and/or travel arrangements, as required.
• Proficiency in Microsoft Office Suite – Word, Excel, and Access
• Minimum of two years reception experience preferably in a clinical setting
• Experience working in a clinic environment including knowledge of patient registration procedures and documentation, care charts, patient histories, and medical terminology
• Ability to establish, update, and maintain unit s files, inventories, and records; implement and maintain data management systems, as required.
• Knowledge of clinical operations and procedures including experience with Cerner Millennium applications including Scheduling Power Chart, IDX, and other Frontline procedures
• Ability to react calmly and effectively in emergency situations.
• Experience with UNM purchasing policies, PCard, and Chrome River Expense
• Familiar with UNM Business Policies and Procedures
• Ability to converse with clients in Spanish

Employees who provide services or work in patient care or clinical areas are required…