Restaurant Assistant Manager

Overview

Join to apply for the Restaurant Assistant Manager role at Huddle House.

HUDDLE HOUSE is a unique member of the communities it serves. The bonds created between our team members and our customers are unmatched in most chain restaurants. Our purpose:
Bringing friends and families together over delicious food served from the heart. At Huddle House, we believe it’s “YOUR HOUSE. YOUR KITCHEN.” This is a place where the guest is the boss, with freshly prepared food any way they like it.

Job summary:

The Assistant Manager will oversee restaurant staff performance, ensure each customer is completely satisfied during their dining experience, set an example by prioritizing guests, and communicate with the management team to identify opportunities to improve the business.

• Ensure that each customer is completely satisfied during their visit
• Handle guest complaints with genuine concern and empathy
• Manage the HR function at the unit level for the team, including employee relations issues, recommendations for hiring and termination, and training
• Complete all daily paperwork at the unit level including sales reports, red book information, shift inventories and all other necessary paperwork to insure the profitability of the unit
• Meet or exceed budgets while focusing on cost of goods sold and EBITDA
• Maintain the highest standards of cleanliness and sanitation in your unit at all times
• Create budgeted staffing schedules with the General Manager
• Hold monthly meetings with all employees to discuss relevant information needed to run the unit
• Establish a visible presence in the community by visiting businesses, churches, civic organizations, etc. to drive business and increase sales
• Enforce all brand standards, company policies and procedures
• Assist the General Manager in ensuring that all new hire paperwork, timesheets and payroll data, disciplinary actions, and personal data sheets are completed correctly and in a timely manner
• Train all levels of staff in proper operations of the unit for POS systems, back-of-house functions and front-of-house operations
• Notify the General Manager or District Manager of any hurdles to success

• 2-3 years of experience in daily restaurant operations
• Ability to communicate effectively with all hourly associates
• Ability to cover all shifts during the normal operation of the unit
• Previous restaurant experience required
• Current Serv Safe Certification

• Commitment to Excellence
• Work Hard
• Teamwork
• Make a Difference
• Have Fun

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Huddle House Corporate.

• Mid-Senior level

• Full-time

• Management and Manufacturing
• Industries:
  Restaurants