Assistant , Credit​/Collect

Job Purpose

The Credit and Collections Assistant is responsible for the day-to-day management of assigned customer accounts and maintaining detailed collection notes at Progress Rail Services. Some of the day to day tasks include contacting the customer via email or phone, releasing customer orders based on credit history and risk management policies, determine escalation of collection concerns, and investigate and assist with resolving disputes on customer accounts.

The Credit and Collections Assistant is also responsible for following all SOX guidelines and AR policies.

11480

Albertville

Alabama

Progress Rail stands at the intersection of legacy and innovation—driving the future of rail with a pioneering spirit. Since its founding in 1983, the company has grown to become one of the world’s largest and most trusted providers of railroad products, services, and technologies. Today, Progress Rail delivers a comprehensive portfolio of cost-effective solutions to railway customers around the globe. From the rails themselves to the EMD® locomotives that ride them, the company’s products are in operation across more than 100 countries—powering progress and connecting communities.

In 2006, Progress Rail joined Caterpillar Inc., further strengthening its ability to lead the rail industry with cutting-edge technology, unmatched expertise, and a commitment to excellence. At Progress Rail, the team is not just building the future of rail—they are making history every day.

• Adheres to SOX and AR policy and procedures in performing job duties;
• Works with business owners to develop test case scenarios for functional enhancements;
• Communicate with colleagues, internal and external customers to resolve issues;
• Perform with frequent interruptions and/or distractions;
• Management of assigned customer accounts and maintaining detailed collection notes;
• Researching unapplied cash;
• Internal Audits.

Perform other AR tasks and special projects as assigned

• Recognize an emergency situation and take appropriate actions;
• Analyze the consequences of a decision prior to making it;
• Complete heavy workload within established time frames;
• Work independently and identify potentially more effective methods of work operation;
• Adapt to frequent changes in workload and adjust priorities quickly as circumstances dictate;
• Understanding of lien releases and waivers;
• Determine escalation of collection concerns;
• Release customer orders based on credit history and risk management policies;
• Investigate and assist with resolving disputes on customer accounts.

• High School Diploma, required;
• Associates Degree in Business related field, preferred.

• One to two years of Accounts Receivable experience;
• Knowledge of financial systems preferred;
• Proficient in Micro Soft Office (Excel, Word, Outlook);
• Strong interpersonal and communication skills;
• Detail oriented;
• Strong decision making and organizational skills;
• Sense of urgency and follow-through;
• Ability to multi-task and work independently;
• Team oriented;
• Results oriented.

• Strength-Must be able to lift 40lbs.
• Motion-The position is primarily in an office setting requiring behind a desk the majority of the day utilizing a variety of office equipment such as computers, scanners, copies, etc.
• Vision/Hearing Requirements-May spend long periods of time in front of computer screen. Will need to be able to read detailed billing statements and be detailed oriented.
• Work Environment-Will spend the majority of time in office environment, although exposed occasionally to plant exposure to hot and cold environments along with noise exposure.
• Emotional Demands-Must have good communication skills. Be capable to multi-task and work independently. Ability to adapt to frequent changes in tasks and workload.
• Safety-The position will require the adherence to all safety practices and use of PPE while in a facility manufacturing facility to include eye, face, hand and hearing protection, steel toed boots, no jewelry and hard hats. This not…