Development Services Manager

Join a growing community in the NC Piedmont. We're creating a place where all people can develop their potential, bringing neighbors together to support a connected community rich in water, air, land, and opportunity.

The Development Services Manager performs highly skilled professional and technical work supporting the City’s land development and development services functions. This position manages the end-to-end land development review process (from pre-application through approvals, construction coordination, and closeout). It provides a technical review of site/civil plans and related engineering elements within the individual’s qualifications and licensure. Serves as a primary point of contact for applicants and the public on development requirements and ensures high-quality customer service, timely reviews, and consistent application of City standards and ordinances.

• Serves as liaison between applicants/consultants/owners and City departments on development and land improvement processes.
• Manages the development review workflow to ensure complete, accurate, code-compliant submittals.
• Leads pre-application meetings; explain requirements, timelines, fees, and approvals.
• Responds to technical/procedural questions on site plans, subdivisions, access/driveway/easements, and related permits.

• Reviews development plans/materials (site, grading, drainage, utilities, access/traffic, erosion control, stormwater) and compile coordinated comments.
• Identifies deficiencies, issues consolidated written comments and manages resubmittal cycles.
• Evaluatse assigned engineering-related elements (stormwater concepts, grading, utilities, erosion control) for alignment with City standards and applicable regulations.
• Manages reviews with internal departments and external agencies; track conditions of approval.

• Coordinates and/or conducts construction site visits to verify conformance; document findings and required corrections.
• Supports erosion/sedimentation and stormwater compliance activities as assigned, including complaint response.
• Assists with project closeout by verifying required improvements, collecting as-builts/record drawings (as applicable), and confirming conditions are met.

• Tracks sureties, agreements, fees-in-lieu, and milestones; coordinate reductions/releases/collections per City policy.
• Support contract/grant reporting as assigned.

• Maintains basic GIS/development data and produce maps/reports as needed.
• Recommends and supports process improvements, standards, checklists, and workflows.

• Supports the Planning Director and team with daily operations and special projects; perform other duties as assigned.

• Bachelors in a related field + 3–5 years relevant experience,
  or
• Associate degree + 5–7 years relevant experience.
• Certification or significant training and coursework towards becoming a Building Inspector level I or higher.

• Valid NC driver’s license (or ability to obtain).
• Ability to obtain required job-related certifications.

• Training/certification in erosion control, stormwater, floodplain, or watershed management.
• Certification or significant training and coursework towards becoming a Building Inspector level I or higher.
• Experience coordinating multi-department reviews and condition tracking.
• GIS (ArcGIS/Online) and digital plan review/permit tracking experience.

• Office and field work at active development sites; exposure to weather and construction conditions.
• Medium physical demands; ability to use a computer and measuring tools.