Administrative Office Coordinator

Responsibilities

The primary purpose of this position is day-to-day operational management of the Stanly County clinical services division. Responsibilities include supervising and coordinating daily staff workflow, managing public contact, including receiving and providing information, and problem-solving. This position manages patient and staff scheduling, accounts receivable records, and related records concerning the receipt and balance of patient fees/collections. This involves electronic records management & bookkeeping systems, including billing, deposits/collections, account reconciliations, and the preparation of related financial reports.

This position also ensures the use of correct coding when designating a diagnosis or the results of procedures used. Ensures that the appropriate clinical informational pamphlets and/or brochures are readily available for clients. Independently applies laws and departmental rules and regulations covering programs and services. Significant knowledge of office procedures, methods, and practices, as well as office programs, organizational structure, and services.

• Significant knowledge of and ability to use correct grammar, vocabulary, spelling, and office terminology to compose and/or proofread correspondence, reports, or other materials.
• Significant knowledge of accounting procedures and mathematics, and their application in the workplace.
• Skill in internal and external customer service excellence, teamwork, and collaborative conflict resolution skills.
• Ability to learn and independently apply laws and department rules and regulations covering programs and services.
• Ability to review and process information to determine conclusions, actions, or compliance with applicable laws, rules, or regulations.
• Ability to record, compile, summarize, and perform basic analysis of data.
• Ability to communicate effectively in oral and written form and deal tactfully and courteously with the public.
• Ability to understand and follow oral instructions.
• Ability to establish and maintain effective working relationships with employees and patrons using courtesy, patience, tact, and good judgment.
• Ability to articulate, support, and implement the mission, strategic directions, and policies of the department.

• Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least three years of office assistant/secretarial experience; or completion of a two-year secretarial science or business administration program with one year of responsible experience; or an equivalent combination of training and experience.
• Prefer individuals with prior supervisory experience in a medical office, including an understanding of common medical procedures, terminology, and coding, as well as basic computer skills and data entry.