Field Branch Manager

Overview

As a member of the Leadership Team, the Field Branch Manager plays a pivotal role in providing valuable insights, information, and expert guidance to support the Credit Union’s strategic direction and business objectives. This position is responsible for motivating, empowering, and inspiring staff in alignment with the Credit Union’s Purpose and philosophy, fostering a culture where employees recognize their vital role in our collective success.

Reporting to the Director of Retail, the Field Branch Manager travels to various branches to provide staffing coverage as needed. This role requires exceptional flexibility, adaptability, and professionalism to ensure consistent, high-quality service to members and seamless support to team members across locations. The Field Branch Manager provides supervision, direction, and leadership to all sales and referral staff, motivating, coaching, and holding them accountable to branch goals.

Additionally, this leader delivers ongoing technical training, promotes a collaborative team environment, and supports the achievement of financial goals and the Credit Union’s Purpose. By modeling CWCU’s core competencies and Team Leader attributes, the Field Branch Manager fosters a culture of accountability, continuous improvement, and high performance.

• 3 weeks' vacation in the first year, 4 weeks the second year.
• 10 paid holidays each year.
• 5 paid sick days annually.
• Medical, dental, and vision insurance effective the first of the month following your hire date.
• Eligible for a semi-annual incentive of 3.5 (7% yearly) of your annual salary based upon the achievement of our strategic organizational goals.
• Upon completion of your 6th month of employment, you’re eligible to enroll in Central Willamette’s 401(k) program. Central Willamette Credit Union will match your contributions dollar for dollar up to the first 3% of your gross salary, and 50% of the next 2% of your gross salary.

• Inspire, motivate, and empower staff to achieve exceptional service and performance goals, modeling CWCU’s values of integrity, respect, compassion, and humor.
• Act as a role model for accountability, integrity, and professionalism, demonstrating managerial courage by addressing issues directly and providing timely, actionable feedback.
• Foster open communication and a collaborative, supportive team culture, encouraging open dialogue and valuing diversity of thought.

• Provide actionable coaching and development opportunities for staff, establishing clear objectives and responsibilities.
• Conduct regular performance evaluations, emphasizing growth, accountability, and continuous improvement.
• Recognize achievements and address areas needing improvement, rewarding strong performance and dealing effectively with underperformers.

• Develop and implement strategies to meet or exceed branch goals, using data and market insights to optimize operations and identify new opportunities.
• Solve complex challenges with sustainable, data-driven solutions, applying sound decision-making and problem-solving skills.
• Set clear objectives and measures, monitor progress, and communicate results to the team.

• Maintain high standards for branch organization and compliance, ensuring adherence to internal policies and regulatory requirements.
• Provide expertise to resolve member concerns effectively, demonstrating patience and professionalism under pressure.
• Seek opportunities to optimize efficiency and enhance workflows for ease of use.

• Lead a proactive sales culture to deepen member relationships, advocating for change to benefit employees and members.
• Drive the branch in surpassing sales and service goals, monitoring product performance and recommending improvements.
• Establish and maintain effective relationships internally, with members, and community partners.

• Represent the Credit Union at community events, building external relationships and advocating for local initiatives to enhance goodwill…