Community and Economic Development - Brokerage Program Manager

Community and Economic Development - Brokerage Program Manager

Oregon Cascades West Council of Governments, 1400 Queen Ave SE, Albany, Oregon, United States of America

Posted Friday, February 20, 2026 at 11:00 AM | Expires Sunday, March 8, 2026 at 10:59 AM

Studies have shown that candidates that are female and/or BIPOC are less likely to apply for jobs unless they meet all the qualifications, they find in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don’t meet every minimum qualification described or are unsure if your experience could be considered related experience.

Bilingual English/Spanish Encouraged.

Serves as a Brokerage Manager for Cascades West Ride Line. Routinely handles confidential information. This position is FLSA exempt and not eligible for overtime.

Performs position duties that promote customer service and harmonious working relationships, including treating all persons courteously and respectfully. Engages in effective team participation through a willingness to assist and support co-workers, supervisors, and other work-related associations. Develops good working relationships with division and agency staff and supervisors through active participation in accomplishing group projects and in identifying and resolving problems constructively.

Demonstrates openness to constructive feedback and suggestions, to strengthen work performance. Contributes to a positive, respectful, and productive work atmosphere. Regular in-person attendance is required to meet this job's demands and provide necessary services. This position is a Mandatory Reporter by statutory requirement.

50% Essential Duty 1

• Oversees daily operations of call center.
• Ensures compliance with funding partner regulatory requirements.
• Monitors call center metrics.
• Implements quality assurance protocols and continuous improvement strategies.
• Manages brokerage operations consistent with its policies, standards, and systems within state and federal parameters.
• Works toward continual improvement of brokerage operations and evaluates and implements brokerage expansion plans, as appropriate.
• Monitors brokerage and call center operations, to assure compliance with federal and state rules, regulations, and contractual requirements.
• Develops and implements brokerage public information campaign.
• Drafts requests for proposals and contracts; coordinates the negotiation and modification of brokerage–related contracts. Implements and monitors compliance with contractual requirements.
• Prepares programmatic narratives and financial reports to funding partners and agency as requested.
• Anticipates and works to avoid problems associated with brokerage operations; works to resolve conflicts and problems, when and if they occur.

20% Essential Duty 2

• Works with the Transportation Brokerage Advisory Committee (TBAC) and other associated groups and committees to develop and operate the transportation brokerage.
• Selects, trains, and supervises program supervisors and other personnel engaged in program services and activities.
• Review workloads, reports and records, personnel assignments, and status of ongoing work and various projects to plan and evaluate staff activities.
• Develops, implements, and evaluates staffing plans for delivery of all assigned functions.
• Works with Supervisors and Human Resources on issues related to performance, discipline, and grievances.
• Provides general policy and case consultation with program supervisors and staff.
• Assists staff in case problem-solving.

20% Essential Duty 3

• Supports the Program Director in management and oversight of budgets, invoicing, and financial duties.
• Evaluates program expenditures, including direct authorization of program expenditures, and ensures proper utilization of funds for administrative and program costs.
• Works to ensure that budgets, financial reports, and contract tracking and reporting are up to date.
• Attends staff meetings and various community meetings and makes presentations to local communities and others.