POOL Enrollment Specialist

Position: [POOL] Enrollment Specialist 2
Posting Number: 0601213-NC Position Type:
Classified (Pool)

Position Title:

[POOL] Enrollment Specialist 2 Employment Requirement Criminal Background Check - C4 Division/Department:
Corvallis Campus Location Corvallis Campus, Corvallis, OR

Job Summary:

This posting is for a pooled position. Application submissions for "[POOL]" positions are accepted on an ongoing basis to ensure a continuous and ready pool of qualified candidates for immediate review when the need arises. If/when a position becomes available, the College will review applications from this pool, and interview candidates whose qualifications best match the specific opening.

Applicants must reapply to the pool annually to maintain their active status in the pool.

Serves in a front-line leadership role, responding to diverse questions about registration and other services of the Extended Learning programs. Trains PTNC staff in coordination with Registration duties and non-credit student services. Collaborates with college leadership, faculty and staff to build and update registration systems that allow for an easy and positive experience for new and continuing students. Participates in outreach and retention efforts, including leading communication campaigns focused on current students, to support retention and increased enrollment into subsequent courses or programs.

Required Qualifications:

Applications are reviewed for minimum qualifications. In order to be considered, your application must clearly show you meet the minimum qualifications for this position.

Education and Experience:

* Position requires a high school diploma or equivalent plus a minimum of five years' full-time experience related to education, student services, training, or career planning.

* An AA/AS degree or vocational certification in business, secretarial, accounting or a related area may substitute for two years of experience.

Knowledge and

Skills:

* Requires a positive attitude.

* Must share a dedication to LBCC values of opportunity, excellence, inclusiveness, learning, and excellence.

* Requires excellent communication and customer relations skills.

* Must be able to independently perform the duties of the position efficiently and effectively.

* Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities.

* Requires personal computer, word processing, spreadsheet and database applications skills.

* Must have strong planning, organizing and prioritizing skills, as well as strong communication, problem-solving, and leadership skills.

Preferred Qualifications:

* Proven experience in a leadership role, preferably in registration or related field.

* Background in operations, policies and procedures for registration in an educational setting is preferred.

* Bilingual ability is preferred.

Physical Requirements and

Working Conditions:

Physical

Skills and Abilities:

Position may require periods of extended standing. Learned physical skill is required to operate a computer keyboard or other office equipment. Must be able to read words and numbers. Must be able to communicate effectively and carry on routine conversations in person or over the phone.

Working Conditions:

Work is normally performed in an office setting with little or no exposure to health and safety hazards. Extensive time is spent working at a computer. Occasional travel may be required.

Essential Duties:

Lead Non-credit Enrollment Specialist - 50%

* Serves as a primary point of contact for returning non-credit students, as well as those who are new to Extended Learning, and may have questions about how to get started.

* Answers questions (via phone, email, and in person) about Extended Learning programs, and other College services that may be helpful to new students.

* Registers students for classes, and clients for services.

* Assists students and staff with registration systems, procedures, and policies in person, by email and phone.

* Works with various BANNER Modules and related systems (e.g. Laserfiche) to assist students and clients, and to research and solve problems that arise across service locations.

* Resolves a wide range of problems related to registration system variables.

* Coordinates PTNC staff workload and training.

* Collaborates with other department members to coordinate PTNC staff schedules to ensure adequate office coverage (phones and counters) during business hours and during peak activity.

* Assists in hiring, training, prioritizing, and evaluating work or PTNC staff.

* Follows FERPA guidelines in decisions regarding release of student information to third parties.

* Consults with Student Affairs leadership regarding any questions that arise regarding FERPA compliance.

* Acts as a bridge between the Non-credit Registration Team and other programs, facilitating seamless collaboration on projects and ensuring consistent alignment with divisional growth objectives.

Process Development & Optimization - 30%

* Collaborates with other Extended Learning team members to develop, test, and…