POOL Program Assistant

Overview

Please complete the online application and upload or attach the following required documents:

• Resume
• Unofficial Academic Transcript (if needed to meet minimum qualifications)

If your transcript is issued in a language other than English, please include a translated copy.

Coordinates and implements the work of the University Partnerships program, including maintaining and creating university articulations and Degree Partnership student recruitment, registration, marketing. Provides direct student support for program navigation and academic progression, referral monitoring, and intervention for students, communication, and events.

Provides support for students entering the Degree Partnership Programs (DPP)

• Develops and monitors email campaigns for prospective students.
• Answers questions and navigates the process with prospective and newly admitted students.
• Conducts DPP information sessions and recruiting events on and off campus.
• Provides an overview of the program, admission requirements, application process, new student orientation, and course registration information.
• Responsible for entering students into Banner for the Degree Partnership Program, effectively admitting and matriculating students into Linn-Benton Community College (LBCC).
• Attends off-campus START sessions during the summer and term orientations vides academic advising to DPP students at Oregon State University (OSU) START sessions. Interprets placement test results including the alignment of LBCC courses with OSU courses, and assists students with scheduling needs.
• Attends off-campus orientation sessions at other partner institutions as appropriate.
• In cooperation with the Transcripts office, performs transcript evaluations for incoming students.
• Gives campus tours to prospective students and family members.

Provides support for current students enrolled in the Degree Partnership Program

• Advises DPP students on course selection at LBCC and at partner institutions as appropriate. Uses online articulation tables to determine course equivalencies.
• Enters and verifies pre-requisite overrides for DPP students.
• Problem-solves with students around progression challenges and barriers, focusing on practical solutions to address barriers and helping students understand next steps after seeking assistance.
• Maintains knowledge of current policies at OSU, WOU, and Oregon Tech, and other partners to allow problem-solving with students around progression challenges and barriers.
• Provide a welcoming and friendly environment that focuses on positive interactions. Work with LBCC staff and faculty to ensure students’ academic needs are met. Exhibit friendliness, empathy, and encouragement to assist a diverse student population. Display flexibility, creativity, and commitment to inclusiveness, equity, and universal design.
• Connects students to appropriate faculty members or managers for counseling, problem solving, advising, and/or immediate intervention and referral. Assists students in self-management until other services are available.

Develops, monitors, and maintains articulation agreements and curricular guides at DPP and other partner universities

• Reviews, edits, and maintains college-wide advising guides for OSU and other university partners. Monitors articulation college-wide with Oregon State University and other university partners. Audits course and curriculum changes to ensure alignment with university partners for transfer programs and contacts appropriate advisors or faculty at the partner school to confirm changes. Alerts the dean when course articulations change.
• Coordinate meetings between partner universities and LBCC faculty to facilitate and maintain articulation agreements.

Supports other staff in using Banner and Aviso, trains as needed, and provides backup support as appropriate. Performs other related duties as assigned.

Education and Experience:

• Position requires an AA/AS degree and at least one-year experience working in customer-facing support services.
• Requires at least one year of demonstrated proficiency in maintaining, operating, and editing workflows and back-end functionality of Banner, or…