Customer Service Representative

Position: Customer Service Representative 832457
Job Description

Customer Service Representative
Location: Albany, OR
Schedule: 11am to 7pm, M-F
Pay: 18.00 - 20.00

Join a team where your customer-first mindset and problem-solving skills make a real impact. Selectemp is partnering with a local warehouse operation to find a Customer Service Representative who thrives in a fast-paced environment, enjoys helping others, and can keep things running smoothly from the front desk to the warehouse floor.

What You'll Be DoingDeliver Exceptional Service
You'll be the first point of contact for customers, drivers, and visitors, creating a welcoming experience from the moment they reach out.

• Communicate by phone, email, and in person with professionalism and kindness
• Verify inventory availability and help keep orders accurate
• Process shipping and receiving paperwork
• Respond quickly to questions, concerns, and requests

Be the Connector
You're the bridge between the warehouse team and the customer - keeping communication clear and work flowing smoothly.

• Partner closely with Inventory Control, the Warehouse team, and Customer Service Lead
• Support customer accounts and coordinate holds, releases, and updates

Solve Problems with Confidence
When issues come up, you stay calm, get curious, and work toward a solution.

• Investigate general customer concerns
• Forward claims and discrepancies to the correct department
• Offer ideas that strengthen processes and customer partnerships

Keep Things Organized
You're detail-oriented and love a system that makes sense.

• Maintain clean, accurate electronic communication and files
• Confirm orders and receipts in the WMS system
• Support office flow with phones, scheduling, documentation, and more

What You Bring

• A genuine customer-first mindset
• Friendly, patient, and compassionate communication
• Strong listening skills and awareness of tone and body language
• Team-oriented approach - you like helping everyone win
• Confidence using computers, email, Word, Excel, and Google Apps
• Solid organizational habits and comfort with detailed records
• Ability to adapt, stay engaged, and learn on the fly

Why Work With Selectemp
We're more than a staffing agency - we're a partner in your success. We believe in showing gratitude, staying engaged, communicating openly, and doing the right thing, always. When you choose Selectemp, you get:

• Support from a team that truly cares
• Opportunities to grow your skills and confidence
• A workplace where your contributions matter

Ready to make an impact? Apply today. Let's Make It Happen

Matching Your Talents with New Opportunities.
You don't have to navigate the job search alone with Selectemp as your guide. We've been helping Oregonian job seekers find light industrial, construction, and clerical employment since 1987. We'll dig deep to understand your talents, so you'll land the best opportunity easily and quickly.

Discover more about:

• Job opportunities in the Pacific Northwest
• Why job seekers trust Selectemp for their job search
• Tips and resources to stand out in today's job market
• Find your nearest Selectemp office to easily and quickly connect with us

Protect Yourself from Job Scams

We've seen an increase in scam attempts targeting job seekers. Please know that our team will never request sensitive personal information-such as your Social Security number or banking details-outside of our secure onboarding system. This system is the only method we use to collect the information necessary for employment.

All official communication will come from verified company email addresses or phone numbers. If something seems suspicious, trust your instincts and don't engage. Learn how to spot job scams and protect yourself here.

Equal Opportunity

Employer:

Selectemp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Selectemp will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.