Residential Counselor; Evenings - Domestic Violence Shelter

Position Summary

The Residential Counselor is responsible for supervision of the shelter in the evening, providing crisis intervention and supportive listening to residents; overseeing group and recreational activities; answering the 24‑hour crisis line; various administrative and facility duties, and maintaining a safe and secure environment.

• Interact with residents in a positive and productive manner. Provide emotional support and models consistent respect
• Assist residents to meet their daily needs. Ensure clients have personal care items needed
• Resolve any client issues and shelter concerns
• Enforce program policies and procedures and monitor resident compliance
• Oversee scheduled programming on shift and participate in recreational activities
• Answer 24 hour crisis line, providing supportive listening, crisis intervention, information, referral and shelter intakes
• Conduct intakes and shelter orientation with new residents
• Coordinates and may prepare resident meals
• Monitor and manage supply inventory
• Perform light housekeeping duties as assigned
• Respond to emergency situations in an appropriate and timely manner
• Enter relevant notations in logs and case notes, ensure all information is documented in ALICE database
• Communicate information to other staff
• Maintain security of shelter
• Attend staff, supervision and other meeting as required
• Report suspected cases of child abuse/maltreatment as a mandated reporter
• Ability to model Crisis intervention skills
• Ability to provide objective supportive listening and guidance
• Ability to write and speak clearly and concisely
• Ability to work independently, as well as part of a team
• Ability to model calm and cooperative behavior
• Ability to prioritize and complete multiple tasks in an organized manner
• Ability to maintain strict client confidentiality and engage with a diverse population
• Demonstrate group meal preparation skills, basic household maintenance skills and group facilitation skills
• Act in accordance with Equinox mission
• Complete other tasks and responsibilities to ensure smooth running of the shelter

• Ability to negotiate stairs
• Ability to lift and carry minimum of 15 pounds
• Ability to handle basic facility emergencies
• Ability to drive and transport clients with agency vehicles

• High School Diploma or equivalent
• One-year human services experience. (Bachelor’s Degree will be substituted in lieu of experience requirement.)
• Must have a clean, valid NYS Driver License
• Knowledge of Microsoft Word, Excel, Access and Outlook

• Associates Degree in related field
• Fluency in Spanish and/or an additional language
• Prior residential experience
• Prior experience working with domestic violence, substance abuse or mental health populations

• 3:30 P.M. to Midnight, 40 hours per week. (Additional $1.00 Shift Differential for qualifying shifts)

We are proud to offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending Accounts, Paid Time off, paid holidays, a fantastic Employee Assistance Program through Capital

EAP, Group-Term Life Insurance, Short-Term Disability and much more!

Equinox, Inc is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.