Sales Associate

Overview

Cast as a Retail Sales Associate at PHOENIX Retail, LLC, the position is intended to enhance the customer experience within the Express and Bonobos retail environments. The role supports sales, inventory management, and store presentation functions at the Colonie Center store.

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, and effortless style for work and everyday wear. Bonobos is a menswear brand noted for innovative fit and a personalized retail model. Customers experience these brands in more than 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at  and  Express

Express has been a multichannel apparel brand since 1980, emphasizing confidence and self‑expression. The company runs over 400 retail and outlet stores across the United States and Puerto Rico, operates an online store at , and offers a mobile app.

Colonie Center

Express is seeking a Retail Sales Associate to join our team. The Sales Associate is responsible for providing a great in‑store shopping experience for customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service‑related issues as they arise, determining resolution or escalation, and communicate all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent
• Years of
  
  Experience:
  
  0–2 years of relevant job experience – minimum 6 months
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends, and non‑business hours
• Meets physical requirements

• Previous retail experience preferred
• Customer service skills and ability to interact with customers
• Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates
• Demonstrated collaborative skills and ability to work well within a team

PHOENIX offers a range of benefits to help protect the health and long‑term financial security of full‑time associates, including:

• Medical, pharmacy, dental, and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

For part‑time associates, PHOENIX partners with LIG Solutions to provide insurance coverage tailored to individual needs, including major medical, dental, vision, supplemental insurance, and life insurance.

Part‑time associates may also receive paid sick leave, public health emergency leave, and eligibility to participate in 401(k) and Roth 401(k) with Company match. They are eligible for An Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through You Decide.

Actual compensation offered depends on work location, education, relevant skills, and experience.

$15.50 – $20.80 per hour

For more information about the California Consumer Privacy Act, . An equal‑opportunity employer, PHOENIX does not discriminate in recruitment, hiring, or any other employment terms based on federal, state, or local protected characteristics. PHOENIX hires only individuals authorized for employment in the United States and is बढी committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation, please call 1‑800‑964‑9793 and say "Associate Relations" or email A PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or employment agencies.

In the absence of a signed Master Service Agreement and HR approval for a specific requisition, PHOENIX will not consider or approve payment to any third parties for hires made.