Licensed Optician - Albany, NY; Crossgates Mall

Lens Crafters – Licensed Optician – Albany, NY (Crossgates Mall)

Position: Full‑Time –
Requisition : 911912 –
Store #: 000722 Lens Crafters.

Pay Range: $26.27 – $35.08 per hour. Benefits may include health care, retirement savings, paid time off, and employee discounts.

Essilor Luxottica is a global leader in vision care. We are committed to providing a personal approach to eye care and maintaining the highest optical standards.

Major

Duties & Responsibilities:

• Welcome all customers and set expectations with them.
• Custom‑fit glasses and precisely place prescriptions in lenses.
• Act as a leader in optical acumen.
• Take and record measurements, accurately adjust and fit eyewear with attention to detail, ensuring finished products meet standards and customer needs.
• Assist team with complex product needs and prescriptions.
• Accurately use technology under time pressure and customer volume, demonstrating exceptional product knowledge and use of appropriate tools.
• Proactively explore root causes of issues, forward‑think, ensuring customer satisfaction and exceeding expectations with a solution‑driven mindset.
• Multi‑task, prioritize, and manage time with competing priorities.
• Strive to achieve exceptional results on brand KPIs and competencies.
• Take pride in store appearance; help keep the store clean, attractive, and organized.
• Inform management of safety opportunities and demonstrate safe work practices.
• Be resourceful, self‑motivated, and committed to continual learning, improvement, and results.
• Adhere to company policies and procedures, including discounts, promotions, and inventory management.

Basic Qualifications:

• High School graduate or equivalent.
• State licensure.
• Optical dispensing experience.
• Strong customer service skills: communication, listening, and team building.
• Knowledge of current store merchandise.
• Strong basic math skills.
• Awareness of current fashion trends.
• Selling skills – ability to use and carry an iPad/tablet.
• Familiarity with POS, computers, and calculators.
• Embraces new technology and change.

Preferred Qualifications:

• Previous customer service and retail experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristic protected by law.

Native Americans in the U.S. receive preference in accordance with Tribal Law.