Kitchen Assistant; Sur La Table

Overview

With over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. The Kitchen Assistant contributes to the success of a Sur La Table store by inspiring customers on all points of their culinary journey.

The Kitchen Assistant blends a passion for cooking and entertaining to support the Resident Chef in driving business results. The Kitchen Assistant reports to the Resident Chef.

• Provides an exceptional customer experience according to customer service standards. Proactively seeks out and greets customers.
• Supports an exceptional cooking class experience at every class by acting as an extension of the instructor. Reinforces and supports the techniques being presented in class.
• Stays informed by maintaining product knowledge, accesses available training and seeks out additional resources when necessary.
• Works as a part of a high-performing team to achieve store’s sales plan. Strives to achieve individual and/or class sales goals.
• Consistently follows all Sur La Table policies and standard operating procedures (SOPs).
• Shares product assortment and services such as, gift registry and cooking classes with customers. Demonstrates products upon request of a customer or as directed by a manager.
• Assists with shopping for ingredients, class preparation or additional support as needed or directed by instructor.
• Washes dishes, cleans kitchen and preps kitchen for classes. Accurately records time worked according to SLT policy.
• Demonstrates exceptional verbal and written communication skills with employees, customers, field management and corporate office.
• May handle, serve, and pour liquor, wine and beer and/or mix ingredients, such as liquor, soda, water and etc. in order to prepare cocktails and other drinks.
• Additional responsibilities as assigned by Resident Chef

• Ability to communicate verbally and work cooperatively with employees and customers.
• Ability to remain in a stationary position for up to 3 hours at a time.
• Ability to move about the work place coaching and directing class participants or while selling to customers.
• Ability to distinguish, with a degree of accuracy, differences or similarities in intensity or quality of flavors or odors, or recognizing particular flavors or odors using tongue or nose.
• Ability to grab, reach, push, pull, bend, stoop, kneel and crouch in order to demonstrate, retrieve and/or replenish merchandise and/or cooking equipment.
• Ability to use hands to seize, hold, grasp, turn, or otherwise in order to chop, whisk, slice, stir, juice and/or demonstrate other techniques.
• Ability to work a varied schedule including nights and weekends as business dictates.
• Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse in order to accomplish work.
• Regular and predictable attendance.
• Ability to ascend/descend ladders in order to retrieve and/or move merchandise.
• Ability to lift and/or move merchandise and/or kitchen equipment weighing up to 35 lbs.
• Environmental conditions:
  
  working with an open flame and/or other heating units, and exposure to variation in kitchen temperature.

• 1 year retail sales experience (preferred).
• 1 year food prep and/or kitchen operations experience (preferred).
• Valid Food Handlers and/or Food Managers Certification.
• Must be at least 21 years old.
• Familiarity with MS Office Suite (Word, Excel, Outlook).

• Focus on the Customer:
  You inspire and delight your customers.
• Be Genuine:
  Your communication style is respectful, effective and sincere.
• Make the Right Call:
  You effectively blend knowledge, experience, wisdom & decisive action.
• Take Ownership:
  You are committed, responsible and provide solutions.
• Achieve Results:
  You meet and exceed goals and expectations.

• $15.00 - $16.91 per hour

This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.…