Surgical Scheduler - Plastic Surgery

Department/Unit

HBD - Surgery Plastic

Day (United States of America)

$41,136.28 - $57,590.79

• Greet patients in a prompt, courteous and professional manner.
• Interact with a diverse patient population.
• Initiate surgical booking process as instructed by physician via flow sheet or surgical task.
• Compile surgical packets for booking (booking sheet, checklist, pre‑op orders, consent form, pre‑admission form, and prior authorization). Variations may occur based on physician preference, patient age, and location of surgery.
• In coordination with the surgeon, ensure consents are complete.
• Obtain release of information to complete disability/FMLA paperwork and “Out of Work/School” notes; work with nursing staff for clarification.
• Know state and government agencies to provide proper consents for patients who are wards of the state and work with facilities to obtain consents from patient proxies.
• Schedule pre‑surgical appointments for patients who need clearance and ensure clearances are sent to the appropriate places.
• Communicate timely with all parties—surgeon, patient, operating room, insurance company—to confirm the date of surgery and obtain all necessary surgical clearances.
• Coordinate OR time/date with equipment representative if needed.
• Convey a professional image by following the established dress code.
• Update the system with registration, scheduling and insurance information.
• Discuss financial obligations and explain regulatory forms, and answer patient questions.
• Use multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and support the clinical workflow.
• Understand and support the practice and hospital strategic plan, as well as departmental policies and initiatives.
• Represent Albany Med CARES guiding principles, champion an optimal patient experience, promote patient and employee safety, and promptly report issues.
• Understands patient safety goals.

• High School Diploma/G.E.D. – required.
• 2‑3 years of office experience or one year in a medical practice – preferred.
• Experience using an electronic health record and Microsoft Office – a plus.
• Excellent customer service skills.
• Ability to multi‑task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time‑management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgment and problem‑solving skills; ability to elevate issues as needed.
• Strong teamwork skills and work ethic.

• Standing – occasionally
• Walking – occasionally
• Sitting – constantly
• Lifting – rarely
• Carrying – rarely
• Pushing – rarely
• Pulling – rarely
• Climbing – rarely
• Balancing – rarely
• Stooping – rarely
• Kneeling – rarely
• Crouching – rarely
• Crawling – rarely
• Reaching – rarely
• Handling – occasionally
• Grasping – occasionally
• Feeling – rarely
• Talking – constantly
• Hearing – constantly
• Repetitive motions – frequently
• Eye/hand/foot coordination – frequently

• Extreme cold – rarely
• Extreme heat – rarely
• Humidity – rarely
• Wet – rarely
• Noise – occasionally
• Hazards – rarely
• Temperature change – rarely
• Atmospheric conditions – rarely
• Vibration – rarely

Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by federal and New York State statutes. Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.

Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.