Senior Account Manager

As part of a growing, collaborative team of creative and marketing professionals, the Senior Account Manager is the primary steward of client success and a key driver of long-term agency partnerships.

This role owns the strategic relationship with clients – guiding direction, defining success, and ensuring work delivered by internal teams aligns with client objectives, business goals, and agreed-upon scope. The Senior Account Manager partners closely with Project Management, Strategy, Creative, Media, and Production to ensure clarity, momentum, and accountability across all client engagements.

We are a full-service marketing agency, serving national and regional clients from our Albany, New York office and studio (a renovated church, no less). For more than 30 years, we've been innovating with technology, production, development, strategy, and creative to help our clients grow. Join our team of can-do marketing mavericks and strategic innovators as we evolve to lead in this era of AI-driven marketing.

• Serve as the primary strategic point of contact for assigned clients, building trusted, long-term relationships rooted in strong counsel, reliability, and results.
• Partner with senior leaders and strategists to develop, present, and implement multi-channel marketing strategies that drive measurable business outcomes.
• Act as the champion of client success, maintaining a CMO-level mindset and defining success metrics tied to client health, growth, and retention.
• Translate client business goals into clear strategic direction for internal teams, ensuring alignment from planning through execution.
• Oversee client onboarding, establishing strategic foundations, success criteria, and expectations for ongoing engagement.
• Collaborate cross-functionally with Project Management, Creative, Digital, Media, and Production teams to ensure work is strategically sound, well-scoped, on time, and within budget.
• Lead the development and presentation of Statements of Work (SOWs), project briefs, marketing plans, media plans, messaging frameworks, and other client-facing deliverables.
• Identify risks, scope changes, and strategic gaps early, working in partnership with Project Management to address issues before they impact client confidence or delivery.
• Manage client budgets in collaboration with Project Management and Production, ensuring scope adherence, visibility into overages, and alignment with SOPs.
• Advocate for client needs internally while balancing scope, timelines, team capacity, and agency priorities.
• Contribute to agency growth by identifying opportunities within existing client relationships, developing proposals, and supporting new business efforts as needed.
• Maintain a strong understanding of client industries, market dynamics, and emerging marketing, media, and digital trends to inform strategy and recommendations.

• Maintain consistent, proactive communication with clients, addressing questions, concerns, and changes with clarity and professionalism.
• Demonstrate strong judgment in complex or ambiguous situations, balancing client advocacy with operational realities.
• Promote collaboration and accountability across internal teams to ensure high-quality outcomes.
• Contribute ideas and perspectives that improve client experience, internal workflows, and agency effectiveness.
• Represent Overit professionally in all client interactions, meetings, and industry engagements.
• Support a positive, respectful, and high-performing work environment.

• 5+ years of experience in an advertising or marketing agency environment.
• 3+ years of experience in a strategic account management or client leadership role.
• Demonstrated experience managing client relationships, scopes, budgets, and strategic marketing programs.
• Strong written and verbal communication skills, with the ability to present clearly and confidently to clients and internal teams.
• Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent professional experience.

• Confident and accountable: Takes ownership of their work, communicates…