Supply Chain Training Manager - Clifton Park, NY

Supply Chain Training Manager - Clifton Park, NY at US Foods, Inc. summary:

The Supply Chain Training Manager leads onboarding and training programs for new warehouse selectors and drivers, ensuring productivity, safety, and retention goals are met during their first 90 days. This role supervises trainers, collaborates with operations leadership and HR, and continuously improves training effectiveness through data analysis and performance tracking. The position also involves maintaining safety standards and overseeing the physical condition of the warehouse environment.

List the core responsibilities of the role. Core responsibility are those that account for at least 10% of time spent. Include “other duties as assigned by manager” as final duty listed.

• Owns all warehouse training (classroom & floor) for new Selectors & Drivers during the first 90-days of employment.

• Leads a team of Trainers & New Hires through a multi-week onboarding period (first 90 days) as measured by various indicators (productivity, quality, reliability, safety, culture integration, job knowledge, retention).

• Directs and coordinates all aspects of onboarding and training including scheduling/assigning resources, conducting classroom & floor training, performing observations, acting as SME on process & milestones and metric tracking/success measurements.

• Provides actionable performance, behavioral feedback and coaching in both classroom and on the floor environments.

• Facilitates mentoring of new Selectors & Drivers to drive engagement through the onboarding process.

• Analyzes and tracks weekly Trainer’s & Associate’s performance (30/60/90-day milestones) to ensure expectations are met.

• Collects data to determine safety, effectiveness, retention, and sustainability of training for the continuous improvement of the program.

• Serves as a point of contact and collaborator for Field Market Trainers.

• Ensures both new and existing Associates are safely following preferred plays while meeting productivity goals.

• Partners with Vice President Operations, Directors, HR, Field Market Trainers, Supervisors and Managers to regularly check progress and performance of new selectors to uncover coaching opportunities and identify steps to improve performance.

• Reports out performance and retention data to Vice President Operations & HR while providing training recommendations and strategies based on trends.

• May consult in the interview, hire, performance review, discipline, and termination process in collaboration with the Vice President of Operation s& HR to ensure all training needs are aligned, relevant, and delivered as expected (as needed).

• Regularly inspects facility for safety hazards and either resolves them or reports them to the safety manager as appropriate. Jointly accountable (with warehouse leadership) for maintaining the physical condition of the warehouse and its equipment.

• Performs other duties as assigned.

SUPERVISION:

• All New Hires (Selectors & Drivers) during their onboarding (Day 1 – Day 90), varies by week estimate 4-5 starts (Selectors) per week if needed

• Selector Trainers (in Workday they’re coded as Night Selectors, these associates are dedicated to the onboarding/training of new hires), locations could have 0-4 dedicated to this role

RELATIONSHIPS

• Internal: VPO, Directors, HR, Field Market Trainers, Supervisors and Managers

• External: N/A

WORK ENVIRONMENT

• Inside/Outside of DCs, exposure to heat & cold (freezer & cooler)

• Internal Associate facing

• Travel via air & car (rental)

MINIMUM QUALIFICATIONS

• Minimum of two years training/facilitation experience is required, preferably in a Supply Chain and/or Warehouse environment.

• Minimum of one year experience overseeing a workforce is required.

• Prior experience and/or leadership/direct supervision in a Supply Chain/Warehouse environment is preferred.

• PIT experience preferred, not required

Education

• High School diploma or equivalent required, college degree strongly preferred.

Certifications/Training

• N/A

Licenses

• N/A

PREFERRED QUALIFICATIONS

• Strong facilitation, leadership. communication, engagement, and development skills

• Ability to compile and…