Museum Support Services Specialist ; NY HELPS), Box OCE

Overview

Please note:

State agencies that contact job applicants do not usually request personal or financial information via text message or over the phone in connection with your response to a job posting. If you are contacted for such information by these methods, or any other method, please verify the identity of the individual before transmitting such information to that person.

Note:

For questions about the job posting, please contact the agency that posted this position by using the contact information provided on the "Contact" tab for the position.

Occupational Category No Preference

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $66951 to $85138 Annually

Employment Type

Full-Time

Appointment Type Permanent

Jurisdictional Class Non-competitive Class

Travel Percentage 5%

Workweek Mon-Fri

From 9 AM to 5 PM

Flextime allowed? No

Mandatory overtime? No

Compressed workweek allowed? No

Telecommuting allowed? No

County Albany

Street Address Office of Cultural Education

City Albany

State NY

The New York State Education Department’s Office of Cultural Education (OCE) is seeking a dedicated and enthusiastic applicant to serve as Director of Retail Operations (Museum Support Services Specialist
2) within the New York State Museum. Reporting directly to the Director of Education and Visitor Services, the successful candidate will lead the reopening and ongoing management of the Museum’s Gift Store, playing a vital role in enhancing the visitor experience and supporting the Museum’s mission.

The Director of Retail Operations will direct, coordinate, and oversee all aspects of store operations, including merchandise strategy, purchasing, inventory control, financial performance, and customer engagement. The position requires a leader who can balance operational excellence with the Museum’s cultural and educational mission. Other duties of this position include, but are not limited to, the following:

• Lead the full reopening and daily operations of the Museum Gift Store, setting high standards for customer service, merchandising, and efficiency.
• Develop and execute merchandise strategies that showcase New York State’s history, culture, and artistry, while maximizing sales and profitability.
• Drive financial performance by preparing and managing budgets, monitoring revenue and expenses, analyzing sales trends, and implementing strategies to achieve or exceed revenue goals.
• Oversee procurement and vendor relations by sourcing unique and mission-aligned merchandise, negotiating contracts, ensuring timely inventory replenishment, and resolving vendor issues.
• Identify NY-based consignment vendors, execute consignment contracts, and manage monthly payment of consignors.
• Manage store inventory and pricing, including vendor, product and consignment records.
• Coordinate with Museum security staff to maintain a safe shopping environment by implementing theft-prevention measures and managing incident responses.
• Address and resolve customer complaints, staff concerns, and emergencies, documenting outcomes and ensuring proper follow-up.
• Establish, implement, and enforce operational procedures for cash handling, inventory control, and loss prevention to safeguard State assets.
• Prepare and deliver reports on sales performance, financial outcomes, and program activities to Museum leadership.
• Collaborate with Museum staff to design store offerings that complement exhibitions, educational programming, and special events, driving integrated visitor engagement.
• Ensure full compliance with New York State fiscal, procurement, and human resources policies, maintaining accurate records and transparent processes.
• Represent the store in vendor negotiations, stakeholder meetings, and community partnerships to strengthen visibility and impact.
• Operate and manage point of sale (POS) and computer inventory systems effectively.
• Provide cashier and frontline service coverage as needed to ensure seamless operations.

NON-COMPETITIVE

MINIMUM QUALIFICATIONS:

Bachelor’s degree in education, ethnic studies, gender studies, museum studies, sociology, history, biology,…