Facilities Manager

Overview

At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 230 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, good benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

The Facility Manager is responsible for overseeing the management of a portfolio of properties. This role ensures that operations, maintenance, and vendor management meet cost-effective and efficient standards. Key duties include managing property operations, maintaining cosmetic appearance, providing technical oversight, and handling fiscal management. The role involves strategic forecasting for operating and capital improvement budgets and supervising third‑party service providers / In house staff for maintenance and work orders.

Essential Duties:

• Oversee all property operations, performance, and service delivery.
• Lead third‑party service providers to ensure effective and efficient preventive and corrective maintenance.
• Develop and manage annual capital improvement budgets to uphold property value and appearance.
• Create and manage annual operating expense budgets for each property.
• Update RES database systems promptly.
• Formulate short‑ and long‑term strategies to minimize deferred maintenance.
• Develop and manage quality programs to support sustainability and continuous improvement.
• Manage and execute assigned capital improvement projects.
• Monitor and manage established company benchmarks (e.g., cost/square foot, customer satisfaction, utility consumption).
• Foster and manage relationships with internal and external strategic partners.
• Promote a culture of strategic sustainability.
• Perform additional duties as assigned.
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to policies, procedures, and internal controls, and meet all training requirements in a timely manner

Education, Training and Requirements:

• Bachelor’s Degree in Business, Facilities Management, Real Estate Management, or a related field.
• Advanced Degree or Professional Designation (e.g., RPA, FMA, CPM, CFM) preferred.
• All applicants must be 18 years of age or older

Skills:

• Strong business, organizational, and management skills with a focus on relationship management.
• Proficient in functional and technical skills.
• Excellent written and oral communication and interpersonal skills.
• Customer‑focused, action‑oriented, and results‑driven.
• Strong problem‑solving and analytical reasoning abilities.
• Effective negotiator.
• Self‑motivated and capable of working independently as well as in team settings.
• Solid decision‑making capabilities and high ethical standards.
• Proficient in computer and software applications.
• Ability to manage time and handle multiple tasks while prioritizing critical business issues.
• Physical ability to perform facility inspections, including basements, roofs, and building exteriors.
• Availability for travel, nights, weekends, and 24/7 on‑call as needed.

Experience:

• 4‑6 years of experience in Real Estate/Facilities Management, preferably in a financial services or retail environment.
• 2‑4 years of experience in:
• Vendor Management
• Relationship Management
• Budget Management

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will…